User & Alert Management
Monitor count
Monitor count refers to the number of websites or servers you add for monitoring. If you add ESX servers, Site24x7 automatically discovers all the available VMs on each ESX server and count it as a separate VM monitor, thus increasing your total ...
List of SMTP Servers that need to be allow-listed to receive timely alerts/reports from Site24x7
Please allow-list the following set of IP addresses in order to receive timely alerts/reports from Site24x7. These are IPs used by our SMTP servers: 135.84.80.0/25 135.84.80.160/27 135.84.82.0/25 135.84.82.128/27 To view the continent-wise split-up ...
Retention of performance data across Site24x7 monitors
Below is the retention period for performance data across different Site24x7 monitors: Type Professional Enterprise 2024 Performance data (Raw data retention) 30 days 30 days Outage 5 years 10 years Archived date 1 year 3 years The above-stored data ...
Avoid Scheduled Maintenance window from affecting my Availability SLA reports
By default, when SLA reports are generated, monitors under maintenance will not be considered as 'Up' or 'Available'. However, you can customize these reports to treat the monitors as up during the scheduled maintenance time period. Also, follow the ...
Continent-wise listing of our monitoring locations along with their IP addresses
You can follow this page to view the continent-wise split-up of our monitoring locations along with their IP addresses. Also, get to know the list of SMTP servers that need to be allow-listed to receive all alerts/reports/notifications. For your ease ...
Difference between Primary and Secondary monitoring locations
Primary location is the main location from which your configured monitors are polled according to your poll interval settings. If a website is reported as down when polled from a primary location, Site24x7 will verify the status from the configured ...
Steps to terminate your Site24x7 Products
Site24x7 lets you terminate your account permanently. Follow the steps below to initiate the termination process: Log in to your Site24x7 account. Navigate to Admin > My Account > Account Settings > Terminate my account and remove all Site24x7 data. ...