Customize Availability SLA reports

Avoid Scheduled Maintenance window from affecting my Availability SLA reports

By default, when SLA reports are generated, monitors under maintenance will not be considered as 'Up' or 'Available'. 
However, you can customize these reports to treat the monitors as up during the scheduled maintenance time period. Also, follow the steps below:
  1. Log In to Site24x7.
  2. Navigate to Admin > Report Settings > Customize Report.
  3. Toggle to Yes near the In reports, treat monitors as UP during maintenance period field.



To change an outage to scheduled maintenance after it has occurred, refer here.

    • Related Articles

    • How to mark a monitor outage as UP after a scheduled maintenance window?

      The polling mechanism of a monitor, pause during a scheduled maintenance window and it causes the monitor to be in a down status during this window. The maintenance period affects the overall availability, which is then reflected in the availability ...

    • SLA Reports

      Site24x7 provides unique SLA management capabilities that assist organizations to define SLAs and proactively monitor their compliance. The agreements can contain service performance metrics for the levels of availability, response time, or both, and ...

    • Calculating average availability and response time SLAs in Executive Summary SLA reports

      Site24x7's Executive Summary SLA Report lets you gather comprehensive updates on availability and response time SLA targets achieved by individual monitors in your monitor group for a selected time period. You can additionally baseline your actual ...

    • Troubleshooting steps when scheduled reports are not received

      Please ensure the following steps are done to receive scheduled reports as configured: Check in other folders and filters (if any) In POP/IMAP configurations, an email can be deleted from the mail server if the delete command is issued. This deletes ...

    • Customize your monitoring reports and Status Pages by adding company logos and more

      Site24x7 monitoring reports and Status Pages can be customized to include your company logo and theme color. To customize your reports and status pages, please log in to Site24x7 web client; navigate to Admin > Report Settings > Customize Report. ...