Site24x7 provides unique SLA management capabilities that assist organizations to define SLAs and proactively monitor their compliance. The agreements can contain service performance metrics for the levels of availability, response time, or both, and their corresponding service level objectives. Our solution also provides meticulous attention to detail that helps to measure the quality of service provided by the vendor and also track any SLA violation in advance. On the other hand, vendors draw insights from the SLA reports and this enables them to provide quality service to their customers. To add, edit or delete an SLA setting, click here.
We provide:
Availability SLA: Based on your business hour we calculate the availability percentage for the selected duration. (Total Downtime / total time monitored)*100
Response Time SLA: We monitor the total number of checks made and based on that we will monitor the number of response time that falls under the corresponding business hour target that has been set by the user. (no of polls below the response time threshold/total no of polls)*100
Composite SLA: Here we go with a weight-age concept. If for the given duration Availability SLA is 90 percentage. And the weight-age is chosen as 50. Then the Availability share in Composite SLA will be 45. Then we will calculate the percentage of times the response time is below the configured threshold, assume it to be 80. Its weight-age is 50. Then its share will be 40. So the total composite SLA will be 45 + 40 = 85.
(Total Uptime / total time monitored)*100* weight-age (no of polls below the response time threshold/total no of polls)*100 * weight-age
By default, when SLA reports are generated, monitors under maintenance will not be considered as 'Up' or 'Available'. However, you can customize these reports to treat the monitors as up during the scheduled maintenance time period. Also, follow the ...
Site24x7 monitors your critical resources round-the-clock and presents those stats and trends holistically to you via comprehensive reports. This article intends to throw more insight into the various availability and performance parameters captured ...
Please allow-list the following set of IP addresses in order to receive timely alerts/reports from Site24x7. These are IPs used by our SMTP servers: 135.84.80.0/25 135.84.80.160/27 135.84.82.0/25 135.84.82.128/27 To view the continent-wise split-up ...
Below is the retention period for performance data across different Site24x7 monitors: Type Professional Enterprise 2024 Performance data (Raw data retention) 30 days 30 days Outage 5 years 10 years Archived date 1 year 3 years The above-stored data ...
Some of the best practices that you can follow to use APIs effectively Fetch data based on your configured polling frequency. For example, if you want to fetch the log reports for a monitor with a polling frequency of 5 minutes, use ...