Site24x7 Customer Support SLA
Severity Level 1: Site24x7 does not function without a fix being applied and when the problem has significant effect on the revenues or business operations of Subscriber. Severity Level 2: Site24x7 can function. However, it provides incorrect results ...
Avoid Scheduled Maintenance window from affecting my Availability SLA reports
By default, when SLA reports are generated, monitors under maintenance will not be considered as 'Up' or 'Available'. However, you can customize these reports to treat the monitors as up during the scheduled maintenance time period. Log In and ...
Calculating average availability and response time SLAs in Executive Summary SLA reports
Site24x7's Executive Summary SLA Report lets you gather comprehensive updates on availability and response time SLA targets achieved by individual monitors in your monitor group for a selected time period. You can additionally baseline your actual ...
Export my monitoring reports
You can export your monitoring reports in CSV or PDF formats, in addition to emailing the report. Log In and navigate to Reports Choose your required report Click the Share option at the right hand side of the report screen You can schedule your ...
Explain the 'SLA - Time Remaining' field in the Operations Dashboard
Add a dashboard view and get an at-a-glance status of the uptime and performance of all your applications and servers from multiple locations. The SLA- Time Remaining field in the NOC dashboard conveys the time duration remaining for a monitor's SLA ...