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            Troubleshooting steps when https://plus.site24x7.com is accessible in Internet Explorer, but agent is shown as DOWN in the tray icon

            Go to the Internet Explorer browser > Settings (gear icon) > Connections > LAN Settings.

            Check if:
            • Automatically detect settings is checked. If yes, check with your network administration to provide the necessary permissions to the Site24x7 Windows agent.
            • Use automatic configuration script is checked. If yes, check with your network administration to provide the necessary permissions to the Site24x7 Windows agent.  
            • Use a proxy server for your LAN is checked. If yes, enter the proxy details for the Site24x7 Windows agent and save your changes.
             Restart the Site24x7 agent service. 

            Tip: Ensure the traceroute to the domain plus.site24x7.com is working fine from the server where the agent is installed.

            Updated: 30 Jan 2019 09:35 PM
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