Configure proxy for an already installed On-Premise Poller

Please follow the below steps for an On-Premise Poller installed in a Windows server:

Go to services.msc > stop the service name 'SITE24X7_ONPREMISEMONITOR'. i.e. Stop the Site24x7 On-Premise Poller process.
Check if .eum file is present inside the folder in which Site24x7 On-Premise Poller is installed.
Go to C:\Program Files (x86)\Site24x7OnPremisePoller\conf.
If .eum file is present, edit the following keys in the file 'serveragent.config' in /conf/folder.
PROXY=true
PROXY_HOST=<User Proxy Host>
PROXY_PORT=<User Proxy Port>
PROXY_USERNAME=<User Proxy Username>
PROXY_PASSWORD=<User proxy Password>
If .eum file is not present, edit the following keys in the file 'install.txt' in /conf/folder.
PROXY=true
PROXY_HOST=<User Proxy Host>
PROXY_PORT=<User Proxy Port>
PROXY_USER=<User Proxy Username>
PROXY_PASS=<User proxy Password>
Go to services.msc > start the service 'SITE24X7_ONPREMISEMONITOR' and start the Site24x7 On-Premise Poller process.

For a Linux server, please follow the steps below:

Go to /opt/Site24x7OnPremisePoller > sudo sh StopServer.sh. i.e. Stop the Site24x7 On-Premise Poller process.
Check if .eum file is present inside the folder in which Site24x7 On-Premise Poller is installed.
Go to /opt/Site24x7OnPremisePoller/conf/
If .eum file is present, edit the following keys in the file 'serveragent.config' in /conf/folder.

PROXY=true

PROXY_HOST=<User Proxy Host>

PROXY_PORT=<User Proxy Port>

PROXY_USERNAME=<User Proxy Username>

PROXY_PASSWORD=<User proxy Password>

If .eum file is not present, edit the following keys in the file 'install.txt' in /conf/folder.
PROXY=true
PROXY_HOST=<User Proxy Host>
PROXY_PORT=<User Proxy Port>
PROXY_USER=<User Proxy Username>
PROXY_PASS=<User proxy Password>
Go to /opt/Site24x7OnPremisePoller -> Sudo sh StartServer.sh & and start the Site24x7 On-Premise Poller process.

The proxy password will be encrypted automatically, once the poller restarts.

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Updated: 05 Dec 2018 01:40 PM

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