Moving a device from one On-Premise Poller to another
You can always change the On-Premise Poller that monitors your device when your needs demand. This feature also helps to balance the load on an existing On-Premise Poller by moving some monitors to another On-Premise Poller.
- Log in to your Site24x7 account and go the Network tab.
-
Click the
icon next to the network device that has to be moved. Click Edit.
- In Edit Network Device Monitor screen that opens, choose the On-Premise Poller to which the device has to be moved from the drop-down list near Location Profile.
- Click Save.
This process may take up to 10 minutes. If the data collection doesn't take place, troubleshoot using the steps below.
If the device hasn't polled after the change in On-Premise Poller, troubleshoot using these steps:
- Upgrade your On-Premise Poller to the latest version.
- Make sure that the newly associated On-Premise Poller and the network module are Up and running.
- Check if the device is reachable from the new On-Premise Poller. If the device has been added using a hostname, check if you are able to ping the hostname.
- Check if it responds to SNMP.
Restart the On-Premise Poller and wait for 10 minutes if the above steps end in vain.
If the issue persists, revert the device to the old On-Premise Poller, and contact support@site24x7.com with the following details:
- Device name
- Name of the previous On-Premise Poller
- Name of the new On-Premise Poller
- Logs of the new On-Premise Poller
Related Articles
Resolving huge disk space issues with the On-Premise Poller and Network Module
Often huge disk space results from the heap dump files in the NetworkPlus/bin directory of the On-Premise Poller. What are HPROF files? HPROF files are used to store Java virtual machine (JVM) memory dumps. When a JVM runs out of memory (OOM), it ...Exclude the selective SSH algorithms in On-Premise Poller during SFTP Transfer monitoring
By excluding SSH algorithms, you can restrict Site24x7 SSH Client from using the excluded algorithm while connecting to the SSH server during SFTP Transfer monitoring. Follow the steps mentioned below for SSH algorithm exclusion in On-Premise Poller ...Synthetic browser module prerequisite and troubleshooting guide for On-Premise Pollers
Introduction This document provides a structured troubleshooting guide for resolving issues encountered during the download process of On-Premise Poller for Synthetic (Browser) Module. It covers possible statuses, check-up steps, remedies, and ...Monitors that require On-Premise Pollers in Site24x7
Certain monitor types in Site24x7 require the use of On-Premise Pollers for data collection, especially when monitoring internal, firewall-restricted, or private resources. Depending on the type of monitoring, additional modules like the Network ...Device/Licence Key
Device Key is a unique and secure alphanumeric key that can be accessed by logging in and navigating to Admin > Developer > Device Key. It is an authentication mechanism where the Site24x7 agent pushes the performance metrics to site24x7.com to ...