How to manually download and enable the Network Module in an On-Premise Poller
Please follow the steps given below to manually download and enable the Network Module for the On-Premise Poller:
-
Stop the On-Premise Poller service.
-
Ensure that there are no existing processes in the On-Premise Poller
.
- Check if there is a folder named NetworkPlus in the directory where the On-Premise Poller is installed. If yes, delete it.
- Download the Network Module from the URL below:
-
Windows (314MB):
https://staticdownloads.site24x7.com/network/Networkplus_win.zip
-
Validate the authenticity
of the file by downloading the checksum file provided here:
- Unzip the downloaded zip file to the On-Premise Poller directory (default location shown below):
-
Windows: C:\Program Files (x86)\Site24x7OnPremisePoller
- Linux: /opt/Site24x7OnPremisePoller
-
Once extracted, you should see this folder structure:
-
C:\Program Files (x86)\Site24x7OnPremisePoller\NetworkPlus
-
/opt/Site24x7OnPremisePoller/NetworkPlus
- Start the On-Premise Poller with root/administrator privileges.
-
Log in to Site24x7 and navigate to
Admin
>
On-Premise Poller.
- Click on the hamburger
icon and click Enable Network Module to enable the Network Module.
-
Once the Network Module is enabled, you can
add a network or network device
.
-
If the Network Module is down, contact
support@site24x7.com
with the following details:
-
Name of the On-Premise Poller
-
Logs from the following directories:
-
Site24x7OnPremisePoller\logs
- Site24x7OnPremisePoller\NetworkPlus\logs
If you're using a Headless Linux server, please use the below commands to extract the files:
sudo wget
https://staticdownloads.site24x7.com/network/Networkplus_lin.zip
sudo unzip Networkplus_lin.zip -d /opt/Site24x7OnPremisePoller
Steps to validate the checksum
If you're using Windows 7 or above, use the
Certutil
or the
Get- FileHash
utilities to verify the authenticity of the downloaded file by executing either of the commands given below:
CertUtil -hashfile Networkplus_win.zip SHA256
Get-FileHash Networkplus_win.zip -Algorithm SHA256 | Format-List
If you're using Linux, execute the below code on the console to view the checksum value:
sha256sum Networkplus_lin.zip
On successful execution, you will see that the displayed checksum value exactly matches the checksum file downloaded in
step 5
.
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