Troubleshooting steps when the Network Module does not start properly
Follow the steps below to fix Network Module-related issues. If the issue is not resolved by the first step, try the subsequent steps until the issue is resolved.
Step 1:
Stop the On-Premise Poller and restart it with administrator or root privileges. The On-Premise Poller will start running within ten minutes.
Step 2:
Check if the Network Module is downloaded properly.
- Log in to the Site24x7 web client, and navigate to Admin > On-Premise Poller.
-
If the status of the
Network Module
is Download failed
,
download it manually
.
Step 3:
Step 4:
To run the Network Module without any glitches, you must have administrator or root privileges in the system where it is installed.
If you're using Linux, log in as a root user or as a user who is added to the sudo users' group.
To check if you have been added to the sudo users' group:
-
Execute the command in your terminal:
getent group sudo | cut -d: -f4
- Verify if the output contains your username. If not, please get in touch with your sysadmin to get it added to the sudo users' group.
Step 5:
Even after stopping the On-Premise Poller, some processes may still be running. Check and kill all
Java and Postgres processes
related to the On-Premise Poller.
Step 6:
If the above steps don't resolve your issue, the database may be corrupted. If so, reinitialize the database.
Follow the next step only if you've newly installed an On-Premise Poller and there are no devices being monitored from that On-Premise Poller. Do not try these if there are devices already being monitored from the On-Premise Poller.
-
Stop the
On-Premise Poller
.
-
Open
Command Prompt
, and navigate to the home directory of the On-Premise Poller.
-
From there, navigate to
NetworkPlus
>
bin
folder.
-
Execute the file
reinitDB.sh
(Linux) or
reinitDB.bat
(Windows) with root/administrator privileges.
-
Start the
On-Premise Poller
with root/administrator privileges.
-
Name of the On-Premise Poller
-
Logs from the following directories:
-
Site24x7OnPremisePoller\logs
-
Site24x7OnPremisePoller\NetworkPlus\logs