Troubleshooting steps if the network module does not start properly
Follow the steps below to fix Network Module-related issues. You may be able to resolve your issue in a step or two, but if not, keep moving through these steps until the issue is resolved.
and restart it with
privileges. Wait ten minutes.
Ensure that the Network Module is downloaded properly.
Log in to the
Site24x7 web client
, and navigate to
If the status of the
is shown as
download it manually
To run the Network Module without any glitches, you must have administrator/root privileges in the system where it is installed.
If you're using Linux, log in as root
user or as a user who is added to the
To ensure you have been added to the
Execute the command in your terminal:
getent group sudo | cut -d: -f4
Verify if the output contains your username. If not, please contact your sysadmin to get it added to the sudo users' group.
Even after stopping the On-Premise Poller, some processes might not have been killed properly. Check and kill all
Java and Postgres processes
related to On-Premise Poller.
If the above steps don't resolve your issue, there could be a chance that the database is corrupted. If so, you can reinitialize the database.
Note: Follow this step only if you've newly installed an On-Premise Poller. Do not try these if you are monitoring your network devices from the particular On-Premise Poller.
, and navigate to the home directory of the On-Premise Poller.
From there, navigate to
Execute the file
(Windows) with root/administrator privileges.
After executing, a new file named
will be created under the logs folder in the On-Premise Poller installed directory.
with root/administrator privileges.
Name of the On-Premise Poller
Logs from the following directories: