Troubleshooting steps if the network module does not start properly

Follow the steps below to fix Network Module-related issues. You may be able to resolve your issue in a step or two, but if not, keep moving through these steps until the issue is resolved.

Step 1:

Stop the On-Premise Poller, and restart it with administrator/root privileges. Wait ten minutes. 

Step 2:

Ensure that the Network Module is downloaded properly.

1. Log in to the Site24x7 web client, and navigate to Admin > On-Premise Poller.
   
2. If the status of the Network Module is shown as Download failed, download it manually.

Step 3:

For the Network Module to function properly, there should be a certain amount of minimum space available in your disk and memory. Check if your system configurations meet the system requirements for network monitoring. 

Step 4: 

Even after stopping the On-Premise Poller, some processes might not have been killed properly. Check and kill all Java and Postgres processes related to On-Premise Poller.  

Step 5:

If the above steps don't resolve your issue, there could be a chance that the database is corrupted. If so, you can reinitialize the database.  

Note: Follow this step only if you've newly installed an On-Premise Poller. Do not try these if you are monitoring your network devices from the particular On-Premise Poller.

1. Stop the On-Premise Poller. 
   
2. Open Command Prompt, and navigate to the home directory of the On-Premise Poller.
   
3. From there, navigate to NetworkPlus > bin folder. 
   
4. Execute the file reinitDB.sh (Linux) or reinitDB.bat (Windows) with root/administrator privileges.
   
5. After executing, a new file named reinitlog.txt will be created under the logs folder in the On-Premise Poller installed directory. 
6. Start the On-Premise Poller with root/administrator privileges. 
   

If the issue still persists, contact support@site24x7.com with the following details:

1. Name of the On-Premise Poller
   
2. Logs from the following directories:
   
1. Site24x7OnPremisePoller\logs
   
2. Site24x7OnPremisePoller\NetworkPlus\logs
   

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