Troubleshooting steps if the network module does not start properly

Follow the steps below to fix Network Module-related issues. You may be able to resolve your issue in a step or two, but if not, keep moving through these steps until the issue is resolved.

Step 1:

Stop the On-Premise Poller, and restart it with administrator/root privileges. Wait ten minutes. 

Step 2:

Ensure that the Network Module is downloaded properly.

1. Log in to the Site24x7 web client , and navigate to Admin > On-Premise Poller.
   
2. If the status of the Network Module is shown as Download failed , download it manually .

Step 3:

For the Network Module to function properly, there should be a certain amount of minimum space available in your disk and memory. Check if your system configurations meet the system requirements for network monitoring . 

Step 4:

To run the Network Module without any glitches, you must have administrator/root privileges in the system where it is installed. 

If you're using Linux, log in as root user or as a user who is added to the sudo users' group.

To ensure you have been added to the sudo users' group:

1. Execute the command in your terminal:
   
   getent group sudo | cut -d: -f4
2. Verify if the output contains your username. If not, please contact your sysadmin to get it added to the sudo users' group.

If you're using Windows, validate if you have administrator privileges. 

Step 5: 

Even after stopping the On-Premise Poller, some processes might not have been killed properly. Check and kill all Java and Postgres processes related to On-Premise Poller.  

Step 6:

If the above steps don't resolve your issue, there could be a chance that the database is corrupted. If so, you can reinitialize the database.  

Note: Follow this step only if you've newly installed an On-Premise Poller. Do not try these if you are monitoring your network devices from the particular On-Premise Poller.

1. Stop the On-Premise Poller . 
   
2. Open Command Prompt , and navigate to the home directory of the On-Premise Poller.
   
3. From there, navigate to NetworkPlus > bin folder. 
   
4. Execute the file reinitDB.sh (Linux) or reinitDB.bat (Windows) with root/administrator privileges.
   
5. After executing, a new file named reinitlog.txt will be created under the logs folder in the On-Premise Poller installed directory. 
6. Start the On-Premise Poller with root/administrator privileges. 
   

If the issue still persists, contact support@site24x7.com with the following details:

1. Name of the On-Premise Poller
   
2. Logs from the following directories:
   
1. Site24x7OnPremisePoller\logs
   
2. Site24x7OnPremisePoller\NetworkPlus\logs
   

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