Troubleshooting steps if the network module does not start properly
Follow the steps below to fix Network Module-related issues. You may be able to resolve your issue in a step or two, but if not, keep moving through these steps until the issue is resolved.
Step 1:
Stop the
On-Premise Poller,
and restart it with
administrator/root
privileges. Wait ten minutes.
Step 2:
Ensure that the Network Module is downloaded properly.
-
Log in to the
Site24x7 web client
, and navigate to
Admin
>
On-Premise Poller.
-
If the status of the
Network Module
is shown as
Download failed
,
download it manually
.
Step 3:
Step 4:
To run the Network Module without any glitches, you must have administrator/root privileges in the system where it is installed.
If you're using Linux, log in as root
user or as a user who is added to the
sudo
users' group.
To ensure you have been added to the
sudo
users' group:
-
Execute the command in your terminal:
getent group sudo | cut -d: -f4
-
Verify if the output contains your username. If not, please contact your sysadmin to get it added to the sudo users' group.
Step 5:
Even after stopping the On-Premise Poller, some processes might not have been killed properly. Check and kill all
Java and Postgres processes
related to On-Premise Poller.
Step 6:
If the above steps don't resolve your issue, there could be a chance that the database is corrupted. If so, you can reinitialize the database.
Note: Follow this step only if you've newly installed an On-Premise Poller. Do not try these if you are monitoring your network devices from the particular On-Premise Poller.
-
Stop the
On-Premise Poller
.
-
Open
Command Prompt
, and navigate to the home directory of the On-Premise Poller.
-
From there, navigate to
NetworkPlus
>
bin
folder.
-
Execute the file
reinitDB.sh
(Linux) or
reinitDB.bat
(Windows) with root/administrator privileges.
-
After executing, a new file named
reinitlog.txt
will be created under the logs folder in the On-Premise Poller installed directory.
-
Start the
On-Premise Poller
with root/administrator privileges.
-
Name of the On-Premise Poller
-
Logs from the following directories:
-
Site24x7OnPremisePoller\logs
-
Site24x7OnPremisePoller\NetworkPlus\logs