Troubleshooting steps if the network module does not start properly

Troubleshooting steps if the network module does not start properly

Follow the steps below to fix Network Module-related issues. You may be able to resolve your issue in a step or two, but if not, keep moving through these steps until the issue is resolved.

Step 1:
Stop the On-Premise Poller, and restart it with administrator/root privileges. Wait ten minutes. 

Step 2:
Ensure that the Network Module is downloaded properly.
  1. Log in to the Site24x7 web client, and navigate to Admin > On-Premise Poller.
  2. If the status of the Network Module is shown as Download failed, download it manually.
Step 3:
For the Network Module to function properly, there should be a certain amount of minimum space available in your disk and memory. Check if your system configurations meet the system requirements for network monitoring

Step 4: 
Even after stopping the On-Premise Poller, some processes might not have been killed properly. Check and kill all Java and Postgres processes related to On-Premise Poller.  

Step 5:
If the above steps don't resolve your issue, there could be a chance that the database is corrupted. If so, you can reinitialize the database.  
Note: Follow this step only if you've newly installed an On-Premise Poller. Do not try these if you are monitoring your network devices from the particular On-Premise Poller.
  1. Stop the On-Premise Poller
  2. Open Command Prompt, and navigate to the home directory of the On-Premise Poller.
  3. From there, navigate to NetworkPlus > bin folder. 
  4. Execute the file reinitDB.sh (Linux) or reinitDB.bat (Windows) with root/administrator privileges.
  5. Start the On-Premise Poller with root/administrator privileges. 
If the issue still persists, contact support@site24x7.com with the following details:
  1. Name of the On-Premise Poller
  2. Logs from the following directories:
    1. Site24x7OnPremisePoller\logs
    2. Site24x7OnPremisePoller\NetworkPlus\logs