Security for network monitoring

Security for Site24x7 Network Monitoring

  1. How is performance data sent from the user environment to the Site24x7 Data Center?
    The On-Premise Poller uses a HTTPS connection to send performance data from the user environment to the Site24x7 Data Center.  
  2. What access does Site24x7 need to perform network monitoring? 
    1. For the On-Premise Poller to function properly, Admin privileges are required.
    2. SNMP credentials of the network devices are required.
    3. SNMP Read credential is mandatory and SNMP Write credential is optional.
  3. How is network device availability calculated?
    The network device availability is calculated using ICMP/TCP protocol.
  4. How is performance data collected?
    Performance data for network monitors is collected using the SNMP protocol. User provides Site24x7 with SNMP credentials and the On-Premise Poller collects all the required performance metrics. Please refer to this document for the complete list of performance metrics collected.
  5. Is configuration data stored in Site24x7?
    Yes, but configuration data like credentials, customer details are encrypted and then stored in Site24x7.
  6. What happens to data collection during an outage or communication failure?
    Users can use the High Availability setup for network monitors to ensure data collection happens even during a communication failure.
    If the communication is lost between the On-Premise Poller and Site24x7 Data Center, the data collection will still continue during that period in the On-Premise Poller and the collected data will be pushed to the Site24x7 Data Center once the communication is established.
  7. When does the Site24x7 agent declare a network monitor as Down?
    1. When there is a network device shutdown
    2. The device/server is not able to ping from the On-Premise Poller
Related Articles
  1. Security for Agentless Monitoring
  2. Security for Server Monitoring



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