Security for Site24x7 Network Monitoring
- How is performance data sent from the user environment to the Site24x7 Data Center?
The On-Premise Poller uses a HTTPS connection to send performance data from the user environment to the Site24x7 Data Center.
- What access does Site24x7 need to perform network monitoring?
- For the On-Premise Poller to function properly, Admin privileges are required.
- SNMP credentials of the network devices are required.
- SNMP Read credential is mandatory and SNMP Write credential is optional.
- How is network device availability calculated?
The network device availability is calculated using ICMP/TCP protocol.
- How is performance data collected?
Performance data for network monitors is collected using the SNMP protocol. User provides Site24x7 with SNMP credentials and the On-Premise Poller collects all the required performance metrics. Please refer to this document for the complete list of performance metrics collected.
- Is configuration data stored in Site24x7?
Yes, but configuration data like credentials, customer details are encrypted and then stored in Site24x7.
- What happens to data collection during an outage or communication failure?
Users can use the High Availability setup for network monitors to ensure data collection happens even during a communication failure.
If the communication is lost between the On-Premise Poller and Site24x7 Data Center, the data collection will still continue during that period in the On-Premise Poller and the collected data will be pushed to the Site24x7 Data Center once the communication is established.
- When does the Site24x7 agent declare a network monitor as Down?
- When there is a network device shutdown
- The device/server is not able to ping from the On-Premise Poller
- Security for Agentless Monitoring
- Security for Server Monitoring