Security for Site24x7 Network Monitoring
- How is performance data sent from the user environment to the Site24x7 Data Center?
The On-Premise Poller uses a HTTPS connection to send performance data from the user environment to the Site24x7 Data Center.
- What access does Site24x7 need to perform network monitoring?
- For the On-Premise Poller to function properly, Admin privileges are required.
- SNMP credentials of the network devices are required.
- SNMP Read credential is mandatory and SNMP Write credential is optional.
- How is network device availability calculated?
The network device availability is calculated using ICMP/TCP protocol.
- How is performance data collected?
Performance data for network monitors is collected using the SNMP protocol. User provides Site24x7 with SNMP credentials and the On-Premise Poller collects all the required performance metrics. Please refer to this document for the complete list of performance metrics collected.
- Is configuration data stored in Site24x7?
Yes, but configuration data like credentials, customer details are encrypted and then stored in Site24x7.
- What happens to data collection during an outage or communication failure?
Users can use the High Availability setup for network monitors to ensure data collection happens even during a communication failure.
If the communication is lost between the On-Premise Poller and Site24x7 Data Center, the data collection will still continue during that period in the On-Premise Poller and the collected data will be pushed to the Site24x7 Data Center once the communication is established.
- When does the Site24x7 agent declare a network monitor as Down?
- When there is a network device shutdown
- The device/server is not able to ping from the On-Premise Poller
- Security for Agentless Monitoring
- Security for Server Monitoring
Device types supported for Network Monitoring
Currently, Site24x7 Network Monitoring supports VPN Firewall Switch Router Load Balancer WAN Wireless UPS Printer Storage Cisco Meraki Switches Cisco Meraki Wireless Devices Cisco Meraki Security Appliances Cisco Meraki Cameras You can also monitor ...
Where are the Network Monitoring logs located?
The default directories for installing the On-Premise Poller are: Windows: C:\Program Files(x86)\Site24x7OnPremisePoller Linux: /opt/Site24x7OnPremisePoller On-Premise Poller logs If you've installed the On-Premise Poller in the default directory ...
Why is my network device or agentless server monitor classified incorrectly?
Topics covered in this doc: How are devices classified? Why is the device classified incorrectly and how do I fix it? How are devices classified? When a device is scheduled for discovery using an SNMP credential, we obtain the device identifier of ...
FAQs on server monitoring agent security
Does Site24x7 ask for any client server password(s) to perform monitoring? No, Site24x7 does not ask for any server password(s) to perform monitoring. How does Site24x7 monitor availability of server? A status information check (heartbeat check) is ...
Security for Site24x7 Agentless Server Monitoring
How is performance data sent from the user environment to the Site24x7 Data Center? The On-Premise Poller uses a HTTPS connection to send performance data from the user environment to the Site24x7 Data Center. Do I need to whitelist any ...