Reasons why Windows plugin is not added

Possible reasons why my Windows plugin is not added to my account

There may be instances when a Windows plugin monitor does not get added successfully to your Site24x7 account. 

Here are some frequently encountered errors, their reasons, and solutions you can implement to troubleshoot these instances and add the plugin successfully.

Error ReasonSolution
"msg":"unable to find Python path :: "The Python path is not set in the Windows Environment System variable.

Follow this article to add Python to Windows path to run Python plugin scripts in Windows servers.
<plugin-name.ps1> cannot be loaded because running scripts is disabled on this system”
The script is unable to run because the policy to execute scripts in PowerShell is not enabled in the Windows system.
Execute the below command in PowerShell to set RemoteSigned execution policy:

Set-ExecutionPolicy -ExecutionPolicy RemoteSigned
Powershell "ConvertTo-Json" is not recognized as the name of a cmdlet
The ConvertTo-Json cmdlet is not installed.
Install the ConvertTo-Json cmdlet
Error message not configuredThe error message is not configured.Within the plugin script, capture the exception as an error for instances when it's unable to collect metrics.
Plugin not registered due to configuration errorConfiguration error while adding a plugin monitor, and then plugin is moved to the Ignored List.Fix the configuration error(s) in the respective plugin script. Then, follow the steps in this link to re-add the plugin from the Ignored List.
Unauthorized accessAuthentication credentials are configured incorrectly. Configure the authentication credentials correctly in the config section of a plugin file or in the .cfg file. 
Plugin monitor not displayedWhen the plugin script does not contain at least one numeric attribute, the plugin monitor does not get displayed in the Site24x7 web client.Ensure that the plugin script contains at least one numeric attribute to successfully add a plugin for monitoring.
No attributes found while registering the pluginAny application that is down will not be registered as a plugin since no attributes can be collected for monitoring.Ensure that the application that you are adding a plugin for is up and running during registration.
Plugin name exceeds the character limitPlugin file naming convention is incorrect. The plugin file name should not exceed 30 characters.The file name should not exceed 30 characters. The file name and the folder name should contain only alphanumeric characters and the special character underscore (_) without any spacing between them.

If you did not encounter any of the above errors, see other common plugin installation errors and their solutions here.

If you are still unable to add the plugin to your account, reach out to support@site24x7.com with the name of your plugin monitor and the error message that appears.

Related Documentation:

    • Related Articles

    • Troubleshoot the "pymysql module not found" error when installing the MySQL plugin

      If you're encountering the pymysql module not found error, it likely means that the pymysql Python library is not installed on the server. pymysql is a Python package that provides a way to interact with MySQL databases using Python code and is used ...

    • Possible reasons for website unavailability

      Site24x7 monitors the availability of your website by sending an HTTP request to the webserver and checks the status code of the returned response. A 200 OK success response indicates that the website is available. We will consider a website ...

    • Troubleshoot the Error 404 and Error 99 for RabbitMQ

      When installing the RabbitMQ plugin, you may encounter the following errors: HTTP Error 404: Not Found: This error usually occurs when Site24x7's RabbitMQ monitoring plugin attempts to access the /api/overview page of RabbitMQ, but the resource ...

    • No data for service and process in Windows server monitor

      If you see "No Data" for process and service metrics (such as CPU or memory usage of monitored services) in the Site24x7 Windows server monitor user interface, follow the troubleshooting steps below. Run PowerShell Commands Open PowerShell as ...

    • How to configure the NGINX status page for monitoring NGINX performance

      The NGINX plugin uses the NGINX status page to pull the performance metrics of the NGINX server. You may encounter the following errors while installing the NGINX plugin integration: Error_code : HTTP Error 404: This error usually indicates that the ...