Reasons why Windows plugin is not added

Possible reasons why my Windows plugin is not added to my account

There may be instances when a Windows plugin monitor does not get added successfully to your Site24x7 account. 

Here are some frequently encountered errors, their reasons, and solutions you can implement to troubleshoot these instances and add the plugin successfully.

Error ReasonSolution
"msg":"unable to find Python path :: "The Python path is not set in the Windows Environment System variable.

Follow this article to add Python to Windows path to run Python plugin scripts in Windows servers.
<plugin-name.ps1> cannot be loaded because running scripts is disabled on this system”
The script is unable to run because the policy to execute scripts in PowerShell is not enabled in the Windows system.
Execute the below command in PowerShell to set RemoteSigned execution policy:

Set-ExecutionPolicy -ExecutionPolicy RemoteSigned
Powershell "ConvertTo-Json" is not recognized as the name of a cmdlet
The ConvertTo-Json cmdlet is not installed.
Install the ConvertTo-Json cmdlet
Error message not configuredThe error message is not configured.Within the plugin script, capture the exception as an error for instances when it's unable to collect metrics.
Plugin not registered due to configuration errorConfiguration error while adding a plugin monitor, and then plugin is moved to the Ignored List.Fix the configuration error(s) in the respective plugin script. Then, follow the steps in this link to re-add the plugin from the Ignored List.
Unauthorized accessAuthentication credentials are configured incorrectly. Configure the authentication credentials correctly in the config section of a plugin file or in the .cfg file. 
Plugin monitor not displayedWhen the plugin script does not contain at least one numeric attribute, the plugin monitor does not get displayed in the Site24x7 web client.Ensure that the plugin script contains at least one numeric attribute to successfully add a plugin for monitoring.
No attributes found while registering the pluginAny application that is down will not be registered as a plugin since no attributes can be collected for monitoring.Ensure that the application that you are adding a plugin for is up and running during registration.
Plugin name exceeds the character limitPlugin file naming convention is incorrect. The plugin file name should not exceed 30 characters.The file name should not exceed 30 characters. The file name and the folder name should contain only alphanumeric characters and the special character underscore (_) without any spacing between them.

If you did not encounter any of the above errors, see other common plugin installation errors and their solutions here.

If you are still unable to add the plugin to your account, reach out to support@site24x7.com with the name of your plugin monitor and the error message that appears.

Related Documentation:

    • Related Articles

    • Possible reasons why my Linux plugin has not been added to my Site24x7 account

      There may be instances when a Linux plugin monitor does not get added successfully to your Site24x7 account. Here are some frequently encountered errors, their reasons, and solutions you can implement to troubleshoot these instances and add the ...

    • How to troubleshoot my Windows PowerShell Plugin?

      By default, the Site24x7 monitoring Windows agent will run as a SYSTEM user. In case, if you would like to verify if the plugin script is giving the output properly as SYSTEM user, follow these steps: Download PsExec from this link and extract the ...

    • How to view perfmon counters in Windows?

      To monitor specific Windows performance (perfmon) counters with Site24x7's plugin integration, you need to get the names of the performance counters from the Windows Performance Monitor on your server. Follow the steps below to get the names of the ...

    • Install and configure an Oracle plugin in Windows

      Prerequisites Ensure that the Site24x7 Windows server monitoring agent is installed in the system where the Oracle instance is running. Ensure python3 is installed in the system and add it to the Windows path. Refer to the link below for adding ...

    • APM Insight monitor not getting added to my account

      The most probable reason will be a wrong license key used while adding the agent. Check if you have added the agent in the application with the correct license key. If you have used the correct license key and still the monitor is not getting added, ...