Under what cases does a plugin monitor move to the Ignored List?
A user tries to install and add a plugin monitor to Site24x7. The Linux/Windows monitoring agent will try to register the plugin and add it for monitoring. In case there is a configuration error, the agent will retry for 12 polls after which the plugin will be moved to the Ignored List
. This means the agent will not perform data collection for this plugin monitor.
Ensure to resolve the configuration error or script error before performing the below troubleshooting steps.
Please follow the steps below to troubleshoot for a Linux plugin:
- Go to the path /opt/site24x7/monagent/temp/ and open the file ignored_plugins.txt
- Remove the plugin name from the file and restart the agent. This would re-add the plugin monitor from the ignored list.
Follow the steps below to troubleshoot in case of a Windows plugin:
- Delete content of C:\Program Files (x86)\Site24x7\WinAgent\monitoring\bin\PluginRegister
- Delete C:\Program Files (x86)\Site24x7\WinAgent\monitoring\Plugins\PluginDetails folder.
- Restart Site24x7 Plugin Agent service from services.msc
Check out the other possible reasons as to why the plugin is not added to Site24x7. Learn more
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