Plugin moved to ignored list

Under what cases does a plugin monitor move to the Ignored List?

Use Case:
A user tries to install and add a plugin monitor to Site24x7. The Linux/Windows monitoring agent will try to register the plugin and add it for monitoring. In case there is a configuration error, the agent will retry for 12 polls after which the plugin will be moved to the Ignored List. This means the agent will not perform data collection for this plugin monitor.  

Ensure to resolve the configuration error or script error before performing the below troubleshooting steps.
Solution:
Please follow the steps below to troubleshoot for a Linux plugin:
  1. Go to the path /opt/site24x7/monagent/temp/ and open the file ignored_plugins.txt
  2. Remove the plugin name from the file and restart the agent. This would re-add the plugin monitor from the ignored list. 
Follow the steps below to troubleshoot in case of a Windows plugin:
  1. Delete content of  C:\Program Files (x86)\Site24x7\WinAgent\monitoring\bin\PluginRegister
  2. Delete C:\Program Files (x86)\Site24x7\WinAgent\monitoring\Plugins\PluginDetails folder.
  3. Restart Site24x7 Plugin Agent service from services.msc
Check out the other possible reasons as to why the plugin is not added to Site24x7. Learn more.


    • Related Articles

    • Troubleshoot the "pymysql module not found" error when installing the MySQL plugin

      If you're encountering the pymysql module not found error, it likely means that the pymysql Python library is not installed on the server. pymysql is a Python package that provides a way to interact with MySQL databases using Python code and is used ...

    • Difference between a website monitor and a SOAP Web Service monitor

      Website monitor will support monitoring of any web application via POST, GET and HEAD methods of configuration. Learn more on the performance metrics provided for a website monitor. SOAP Web Service monitors , on the other hand, lets you to ...

    • Troubleshoot the Error 404 and Error 99 for RabbitMQ

      When installing the RabbitMQ plugin, you may encounter the following errors: HTTP Error 404: Not Found: This error usually occurs when Site24x7's RabbitMQ monitoring plugin attempts to access the /api/overview page of RabbitMQ, but the resource ...

    • Monitor and validate DNS IP changes using regex

      DNS administrators often monitor their DNS servers to detect changes in domain resolution and ensure IP mappings remain secure and accurate. Problem When your organization adds or modifies an IP address for your domain name, it’s critical to: Be ...

    • No data for service and process in Windows server monitor

      If you see "No Data" for process and service metrics (such as CPU or memory usage of monitored services) in the Site24x7 Windows server monitor user interface, follow the troubleshooting steps below. Run PowerShell Commands Open PowerShell as ...