FAQs on upgrading to TLS version 1.2

FAQs on upgrading to TLS version 1.2

  1. What is TLS?
    TLS is a secure way of client-server data communication. The TLS protocol protects the confidentiality and integrity of the information passed between two systems.
  2. Why migrate to TLS version 1.2?
    As Site24x7 is a SaaS-based product, it is compulsory to upgrade to TLS version 1.2 for higher cipher suite and a more secure communication. Since the earlier versions of TLS (TLS 1.0 and 1.1) pose security issues, we are completely migrating to TLS version 1.2
  3. What will happen if I don't upgrade to the latest version of TLS?
    There will be no data collection and all the monitors will be turned to DOWN status.
  4. How do I know which server monitors use the old version and need an upgrade?
    Log in to Site24x7 and go to Server > Server Monitor > Servers.     In the Monitor Status page, click on the filter icon to view servers using TLS versions 1.0 and 1.1
  5. How do I update for a Windows server monitoring agent?
    Ensure your Windows agents are upgraded to version 19.0.0 or above. For Windows version 2008 R2, 2012, and Windows 7, follow the steps mentioned in this article. If your Windows server is still in the DOWN state even after a successful upgrade, check out these troubleshooting tips.
  6. Is there a work-around for the Windows server monitoring agent, to enable client-server data communication if TLS 1.2 version is not available?
    Yes, in case you have older versions of TLS installed, please follow the steps mentioned in this article to ensure uninterrupted data collection. This is applicable only for Windows server 2003 and 2008. 
  7. How do I update for a Linux server monitoring agent?
    Ensure your Linux agents (both 64-bit and 32-bit) are upgraded to version 17.3.3 or above.
  8. What is the update process for FreeBSD, Mac (OS X), and ARM Processor?
    Make sure you upgrade your OpenSSL library that supports TLS version 1.2.
  9. Do I need to update my server monitors?
    No, the server monitors need not be updated. Depending on your OS platform,
    - Perform an agent upgrade for Windows and Linux,
    - Upgrade your OpenSSL version for FreeBSD, Mac and ARM Processor
For further queries, drop a mail to support@site24x7.com


    • Related Articles

    • FAQs related to unsubscribing from Site24x7 emails

      How do I unsubscribe from Site24x7 transactional emails? Transactional mails are used to convey important information regarding the product and hence you cannot unsubscribe the mails. You can contact Account Contact to stop receiving alert emails. If ...

    • Bundled .NET and .NET Core agents in a single MSI

      In APM Insight .NET agent version 6.8.0, the .NET and .NET Core agents have been bundled into a single MSI, enabling unified monitoring of both application types. Upgrade requirements for .NET Core agent 6.7 and below If you're using .NET Core agent ...

    • Default ports for both inbound and outbound connections in various website and internet service monitors

      Below are the various ports for both inbound and outbound connections: Website - 80 Web Transaction - 443 FTP Server - 21 IMAP Server - 143, but SSL/TLS encrypted IMAP uses port 993. POP Server - 110, but SSL/TLS encrypted POP uses port 995. SMTP ...

    • Monitor types that can be cloned using Site24x7 Clone option

      To create an exact copy of your existing monitor with the same configuration settings, you've to access the "Clone" functionality in the client. Most of the internet-facing services that Site24x7 supports can be cloned. Please find below the list of ...

    • Browser requirements for accessing Site24x7 web client

      Users of Site24x7 are recommended to update your current browsers to the latest version to ensure fast and uninterrupted user experience. In case there is a problem accessing the Site24x7 web client, please make sure to update to these browser ...