If Windows monitor is down after enabling TLS 1.2

Why is my Windows server monitor in DOWN status, even after enabling TLS version 1.2

If the OS version is Windows 2008 R2 & above, check if:
For OS versions 2008 and 2003, ensure:
  • The Site24x7 Windows server monitoring agent has been upgraded to version 19.0.5 & above.
  • Atleast one TLS version, either TLS 1.0 or TLS 1.1 is present in that machine and https://plus.site24x7.com/ is accessible in IE from that machine.
You can also try a work-around for enabling client-server data communication, if TLS 1.2 version is not available in your 2003 and 2008 Windows servers. Learn more.

Related Articles:
  1. What TLS versions are supported by the Windows server monitoring agent?
  2. FAQ's related to TLS version 1.2 upgrade
  3. TLS version 1.2 update in 2008R2 and above


    • Related Articles

    • How do we verify the Site24x7 Windows Server Monitoring Agent script?

      All the scripts and executables in the Site24x7 Windows Server Monitoring Agent are digitally signed. To verify the digital signature, we compare the certificate name and the serial number of the digital signature associated with the script with our ...

    • What TLS versions are supported by the Windows agent?

      We have terminated the support for earlier TLS versions (TLS 1.0 and TLS 1.1) and have completely migrated to TLS version 1.2.  For the Windows Server Monitoring agent, TLS 1.2 is disabled by default for Windows 2008. To enable it, please try this ...

    • How do you enable or disable Management Actions in your Windows server?

      Management Actions can be used to start or stop VM configurations in a Hyper-V server, services in a Windows server, or sites and application pools in an IIS server. These actions can't be performed if Management Actions is disabled in the server ...

    • FAQs on upgrading to TLS version 1.2

      What is TLS? TLS is a secure way of client-server data communication. The TLS protocol protects the confidentiality and integrity of the information passed between two systems. Why migrate to TLS version 1.2? As Site24x7 is a SaaS-based product, it ...

    • Mismatch between Windows Updates shown in system and Site24x7

      Issue You may see pending Windows updates listed in your Windows Update monitor, but your device may show no updates for installation. Cause Site24x7 fetches the updates available for your system's configuration and lists them all in the web ...