Is there a work-around for enabling client-server data communication, if TLS 1.2 version is not available?

Yes, in case you have older versions of TLS installed, please follow the steps below to ensure uninterrupted data collection.

This is applicable only for Windows server 2003 and 2008.

1. Download the given files, based on your OS architecture:
   32-bit: http://staticdownloads.site24x7.com/server/WinCommunicationExt32.zip 
   64-bit: http://staticdownloads.site24x7.com/server/WinCommunicationExt64.zip 

2. Rename the zip file to WinCommunicationExt.zip

3. Copy-paste the above file inside the Site24x7 Windows agent installation directory - C:\Program Files\Site24x7\WinAgent
   

4. Navigate to regedit and set  HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\ManageEngine\Site24x7WindowsAgent\Monitoring\UseCommunicationExt to true 
   

5. Navigate to the following path: C:\Program Files (x86)\Site24x7\WinAgent\monitoring\conf\
   

6. Check if the folder named script-output is present within the above directory.
   

1. If the folder does not exist, create a new folder named script-output.
   

7. Open services.msc.
   

8. Locate and restart the Site24x7 Windows Agent service. Wait for 5-10 minutes to verify and confirm that the monitor status changes to UP and data collection has resumed successfully.

This will ensure the Windows server monitoring agent continues to perform data collection, even if TLS 1.2 is not installed in your servers. 

Refer some common FAQs related to TLS 1.2 upgrade and follow our community post for instant updates on this topic 

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