Trying to trigger maintenance via API
I have a set of Linux servers that run in AEDT timezone, but my Site24*7 account is in UTC timezone. These servers reboot for maintenance once a week via a cron job, just before running the cronjob I would want to schedule a maintenance by making an API call, but timezone is causing an issue. So if the server sends an API call at just before the cronjob, site 24*7 will take it as UTC time without converting. Is there a work around that you would suggest?
Current Month graphs in Dashboards...
Is there a way to fix the current month availability widget so it shows the data starting from the left side being day 1 and then filling toward the right as the month progresses? The way it currently is, makes it seem as if data is missing for the first part of the month if you only glance at it.
Monitoring SQL server
Due to the need to use specific SQL permissions, we are thinking about writing some SQL agent jobs that run a series of queries, compile that info and directly output the data in json format to a file. Is there a method for that json file to be directly ingested in to site 24x7? If not, would something as basic as writing a powershell script that reads the json file and spits it back out work?
Historical Access/Reports for APM Data - eg Average Response Times
Hi, It would be nice to be able to see an historical view of the apm data such as average response times, currently you can compare individual days but it would be nice to see a chart over a month for instance. The data is obviously available so this shouldn't be a major change. It would also be desirable to be able to export the data. Thanks, J
Maven repository for apminsight api jar
Hi, Is there a maven repository available for the apminsight-javaagent-api.jar file? I tried using the local repo method I found on https://devcenter.heroku.com/articles/local-maven-dependencies, but it isn't working with our multi-module project. Alternatively, would using my own classes for @ApmTracker annotations work? Thanks, Vaughn
Monitor Desktop App
Hello It's possible log Desktop App's Exceptions and Performance with an APM Agent?. I have reading the documentation and don't found anything that could help with that requirement. Thank you Matias
What MPM modes are supported in Apache?
We noticed that when we changed the MPM module setting in apache from worker to either prefork or event the PHP app was down according to Site24x7. It looks like the Site24x7 PHP agent only supports the worker module. Is there a reason why only worker module is supported? If the other modules are supposed to work, what setting can I change in the portal or the conf file to make other MPM modules work?
SIte24x7 : cannot get all performances data with REST API
Hello Community, I have the following problem. I have a Web Page Analyzer monitor running. I need to extract performance data via the REST API, particularly the Page Load Time. So, I use the following cURL call: curl "https://www.site24x7.com/api/reports/performance/xxxxxxxxxxxxxxxxxx?period=3" -H 'Authorization: Zoho-authtoken yyyyyyyyyyyyyyyyyyy' -k The result is: I have data related to response time but nothing related to other counters like "Page Load Time" (except in "Legends"). Is this normal
Status Page Announcements
Looking through the API I see that we can create and update status pages, but I do not see anything that would allow to me make calls to add announcements. We are trying add announcements and updates to status pages withought having someone manually do it. Any suggestions? Connor
Load page time using RBM
Hi, We are evaluating your platform and using the RBM feature with monitors all over the world hitting our test environments. The metrics we get from your tool are completely different from the real life user experience. For example - the Europe monitor shows 10s average page load time in the monitor, but real user experience of clients all over Europe, in the exact same timeframe, gives an average of 3-4 seconds per page. Can you shed some light exactly how you perform on your servers the RBM? Specifically,
Issue with attribute name for a custom plugin
I'm having some issues creating a custom plugin. It appears that any spaces in an attribute name are getting removed when displayed in the web client. For example, using the VBScript example located here... https://www.site24x7.com/help/admin/adding-a-monitor/plugins/windows-custom-plugins.html#vb-script. If I change the "Age" attribute to "Age at hire", when displayed in the web UI it shows as "Ageathire". Is this by design?
Configuration Template - Services
I'm having issues with configuration templates. I have created a new template which I have added several windows services which are not in to auto monitor list, then associated with a Montior Group. When I either add a new or move an existing monitor into this group its not picking up the services I set in the configuration template. From the Configuration Template page if I select Bulk Associate to multiple monitors I can select my monitors and it applies successfully. Should anything added to a
Plugin - Combine monitored attributes into 1 graph
I created a Plugin monitor to monitor 8 application queues. This results in 8 different graphs. Is it possible to combine all of them into 1 graph instead ?
APM Java agent - about tracking errors
Hi all, I am monitoring my Java app using Site24*7. And I want to add some custom application information to tracking data(e.g. like adding internal transaction id and being able to see that data on monitor). But I could not find a way to do it on documents. Is there a way to add that info? Also when I use Spring's Controller Advice classes to handle exceptions, my exceptions are not monitored as errors so I can not get java traces for that errors. Is there a way to get trace of those exceptions
JSONPath expression failing
I have a REST API Monitor configured for a very simple API endpoint in my system, but the monitor is reporting that my JSONPath expression is failing. The endpoint returns the following with Content-Type: application/json: {"codeVersion":"1.0.0","apiVersion":"1.0.0"} The monitor is configured for JSON response format and I've tried several different JSONPATH values: $.apiVersion -- for this I got "JSON Path expression assertion "["$.apiVersion"]" has failed" apiVersion -- for this I got "JSON Path
Add actual website URL to website scheduled reports
The scheduled reports of websites does not have the actual URL of the website/application. This should be included in future release.
Delete monitor for server in autoscaling
Hi all, i'm planning to use server monitoring and docker monitoring in server created by autoscaling. It's clear how install and configure , but is not clear to me how delete servers when they are terminated or stopped. Trying disinstalling agent will not solve issue because i still have servers in red state. Regards, Enrico Casti
Windows Service Restart
Hello all, I am looking for a way to run a custom action when a down action is detected on a windows service. I would like 24x7 to automatically restart a service when it sees that it is down. Is this possible to do?
Office 365 monitoring - missing Skype data in the dashboard
Hello, I have the following issue with O365 monitoring. In the Skype tab, I have no information at all regarding Active Sessions and Active Conferences. No matter which timeframe, I have no information. In the Exchange tab, same thing for incoming/outgoing mail traffic. Concerning Mailboxes and Mail Groups, when I select the "This week" timeframe, nothing is displayed. I have data for "Last week" timeframe. Does anyone have an idea ? Which of the prerequisites is responsible for collecting the data?
Trouble setting resource checks with mounted volumes
Hi. Just want to know how can I monitor with resource checks the size of a mounted volume. I have an Exchange server and all my databases are mounted in disk D:\. If I create a resource check on D:\DB\AA-001-01 (being a mounted volume) for monitoring it size, it doesn't work. Thanks!
Domain Expiry Monitor - ' Unable to connect to Registry/Registrar Whois Server.'
We've created a handful of domain expiration monitors - great stuff. One, however, refuses to work. 'monitorname has configuration error. Please check the configuration details. Unable to connect to Registry/Registrar Whois Server.' Thee is not a whole lot *to* this monitor. Is there a bug that keeps 24x7 from correctly resolving whois? BDunbar
Request for Salt Configuration-management tool with Dynamic IP address management for windows server running on AWS cloud
For Windows Server running on AWS, should register with the dynamic IP address generated by aws so that we can identify and monitor the instance by logging into the console of site-24*7.We should be able to configure DisplayName through Command line in windows same as we do in Linux.We hope you develop some salt support feature to manage that. Thanks, Akhil ExpressPlay Team
Auckland NZ location down
Looks like the Auckland NZ location has been down for over 24hrs. The site24x7 test IP's are now all coming from AU despite NZ being selected for the monitors. Is there any update on this and if it will be back up? There was a similar issue last week on the 13th which saw the response time significantly increase due to the change in monitor location without any notification. I contacted support to get an explanation and to ask if there was any issues on the Auckland location. To which I received
I am using the Web Application (Real Browser) test
need to test a file upload it says it is not allowed how can I test that ?
Problems with Business Hours
Hi ... not sure if anyone can help but... The majority of our monitors are UK based and as such most business hours are between 00:00 and 24:00 the same day. However, we have one monitor that is EST so its -5 hours behind the UK. The business hours on that monitor are 07:00 > 23:00. To transfer those hours into BST would mean 12:00 > 04:00 (with the 04:00 being the following day) When setting up business hours (as we are BST) I cannot enter a time that has a gap in the middle of the day (essentially
SOAP Monitor - Performance Report
Hi I am currently running some tests using SOAP monitor from Singapore to Atlanta with a round trip response time of 252ms. I am trying to figure out if the connection time in the response time graph (in the perfomance report) takes into account the SSL handshake time ? I am guessing not as the connection time is hovering around 250ms and the SSL handshake would take 3 round trips unless you are re-using the SSL sessions. Thanks in advance Paul
Mobile Network Poller for iOS REQUIRED.
Mobile Network Poller for iOS REQUIRED.
CustomTracker log4net
Hi everybody, does somebody experience with CustomTracker for .NET agent? I wan to extend monitoring of my IIS application for handling exceptions and records of log4net logger. Can somebody show me right direction please? Thanks Ondra
Windows Event Log "Custom"
How should I monitor and configure a custom eventlog in Windows Event Viewer? The path to the log in event viewer is: Applications and Services Logs\Microsoft\Windows\FailoverClustering\Diagnostic I will monitor all critical and error events in this section. How should I configure this challenge?
Site24x7 Roadmap
Hi All, do you have a roadmap for the next upcoming feature releases this year? Would be nice if customers could see your strategy for the next months. Regards
Option to modify file name for scheduled reports
The scheduled reports attachment naming is very common and prefeixed with date and time stamp but does not differentiate the category of reports. There should be a feature to allow us to change the name of attached reports.
Monitor Changes with no warning
Why did your listing of basic monitors and advanced monitors change without warning or notice to your customers? Among those affected, were SQL server, IIS, and Exchange. They were blinding moved to the advanced monitor type and has caused our organization huge issues with monitoring, breaking alot of them, suspending them and now when your monitor decides it doesn't want to report data back, if we try to reinstall the agent per your troubleshooting suggestions, we can't because he don't have the
Server and Printer monitoring
Hello, I was surprised to find that our server monitoring product didn't offer a built-in printer and print job monitor. This is a huge burden for large companies with print servers. I asked support for assistance with this, but the best they could do was offer up my request to the dev team for consideration and point to the community page. I know someone out there has crossed this bridge before me so I'm hoping to get pointed in the right direction. Here's what I need: Printer1, Printer2, & Printer
Feature Request: Custom Scheduled notification changes in App
I'd like to be able to set up a custom schedule of when my Site24x7 android application makes noise. I'm oncall once every 4 weeks. I don't mind being alerted on other weeks but only during the waking hours. During my on call week, I need it to play the alert sound even in the night time, however. I'd also like a "snooze" button to temporarily disable the audible alerts for a set period of time. Without disabling them until I remember to re-enable them. I originally asked support for them to document
MSP. You are not authorized to perform this operation.
Hello, I'ma try to test the extract the information from API but I recive the next error every time: "You are not authorized to perform this operation." I use the msp_zaaid value but don't work fine. Could you show me the correct syntax to use the msp_zaaid. Ej: https://www.site24x7.com/api/monitors?authtoken<auth_token>&msp_zaaid=<zaaid> Thanks,
Troubles with Maintenance Windows
I am having problems with Maintenance Windows. Our I.T. department has the "potential" to work on servers between midnight and 4AM. To prevent an avalanche of emails to the Programmers and Designers, I setup a daily maintenence window for this time frame. Immediately afterwards we began noticing that it was affecting our up-time SLAs even if the server or service never went down. In fact, during a maintenance window, all monitoring of the server or service stops! After a support chat, I was told
Using Configuration Templates correctly
Hello Community, I'm currently testing Site24x7 and I can't make Configuration Template work as I need it to. My goal is to have different templates for my servers - for instance, having a template that will monitor Spooler Service, another one that will monitor "plug and play" service (those are given as example for the sake of this support case). What I do: - I go to "admin/server monitor/configuration template" and click "add configuration template" - I configure the template: - I don't associate
Web Page Analyzer - Sharing the response time summary
Hello, I'd like to include the detailed waterfall graph in the Response Time Summary section of the Web Page Analyzer report in a status page. Is this possible? If not, how would you suggest allowing a business user access to this data? Thanks, Ken
opting the timezone settings for indivisual user
Currently timezone settings in Site24x7 can be set at the account level only and not at an individual user level. Any Admin user settings are getting reflected/changed on all the users accounts. It is causing inconvenience to different time zone users. This should be a basic need of any monitoring tool.
Is it possible to add Waterfall Chart to the saved and running script in Site24x7
Is it possible to integrate or add Waterfall Chart feature to the saved and running script in Site24x7 ? If yes, how much time is required to get this done ?
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