Customer Self-Service Portal

End of support for 32-bit On-Premise Pollers

Hello there!

We have got an important update.
We would like to inform you that starting from version 6.5, we will discontinue the support for the 32-bit On-Premise Poller.

Why are we ending support for the 32-bit On-Premise Poller?

The 32-bit architecture has inherent memory and processing limitations that restrict its ability to handle large-scale monitoring workloads effectively. Also, most modern software libraries and operating systems are optimized for 64-bit. 
The following are the advantages of 64-bit architecture:
  • Enhanced performance and scalability: The 64-bit architecture enables better memory and processing power that allows handling of large-scale monitoring workloads effectively.
  • Better security and compatibility: Most modern software libraries and operating systems are optimized for 64-bit, enabling the delivery of faster updates, stronger security, and greater platform compatibility.
  • In line with industry standards: The tech industry has widely adopted 64-bit systems, so this update is in line with the latest best practices and vendor requirements to ensure smooth integration and long-term support.
  • Better features and improvements: The latest features and performance enhancements are designed for 64-bit environments, offering better stability, faster processing, and access to richer functionality and monitoring capabilities.
  • Innovation-focused: Streamlining to 64-bit versions helps in delivering rapid updates, reducing complexity, and rolling out quality and reliable monitoring solutions.
To ensure optimal performance, reliability, and compatibility with future enhancements, we suggest all users migrate to the 64-bit Poller as soon as possible. Kindly note that the 32-bit On-Premise Poller will no longer receive updates, bug fixes, or any technical support from version 6.5.

What do you need to do? 

You need to upgrade the Poller version from 32-bit to 64-bit. To do so, follow the steps below:
  1. Uninstall the 32-bit version of the On-Premise Poller.
  2. Read the prerequisites for installing the On-Premise Poller before installing.
  3. Learn how to add the 64-bit On-Premise Poller in Site24x7.
    1. Installation: Linux | Windows
If you have any questions or feedback, please feel free to reach out to our team at support@site24x7.com.

Thank you for your continued support as we work to enhance your experience.

Best,
Team Site24x7