Manually download and enable the Network Module in an On-Premise Poller

To manually download and enable the Network Module in an On-Premise Poller

Please follow the steps given below to manually download and enable the Network Module on the On-Premise Poller: 
  1. Stop the On-Premise Poller service
  2. Ensure that there are no existing processes in the On-Premise Poller
  3. Check if there is a folder named NetworkPlus in the On-Premise Poller installed directory. If yes, delete it.
  4. Download the Network Module from the below URL
  5. Unzip the downloaded zip file to the On-Premise Poller directory (Default location as below):
    • Windows: C:\Program Files (x86)\Site24x7OnPremisePoller
    • Linux: /opt/Site24x7OnPremisePoller
  6. Once extracted, you should see the folder structure as below:
    • C:\Program Files (x86)\Site24x7OnPremisePoller\NetworkPlus
    • /opt/Site24x7OnPremisePoller/NetworkPlus
  7. Start the On-Premise Poller with root/administrator privileges.
  8. Log in Site24x7 and navigate to Admin > On-Premise Poller 
  9. Click on the network icon to enable the Network Module

  10. Once the Network Module is enabled, you can go ahead and add a network/network device
  11. If the Network Module is down, contact support@site24x7.com with the following details:
    1. Name of the On-Premise Poller
    2. Logs from the following directories:
      1. Site24x7OnPremisePoller\logs
      2. Site24x7OnPremisePoller\NetworkPlus\logs

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