To manually download and enable the Network Module in an On-Premise Poller
Please follow the steps given below to manually download and enable the Network Module on the On-Premise Poller:
- Stop the On-Premise Poller service
- Ensure that there are no existing processes in the On-Premise Poller
- Check if there is a folder named NetworkPlus in the On-Premise Poller installed directory. If yes, delete it.
- Download the Network Module from the below URL
- Windows: https://staticdownloads.site24x7.com/network/Networkplus_win.zip
- Linux: https://staticdownloads.site24x7.com/network/Networkplus_lin.zip
If you are using Site24x7's China data center, use the following URLs - Windows: https://staticdownloads.site24x7.cn/network/Networkplus_win.zip
- Linux: https://staticdownloads.site24x7.cn/network/Networkplus_lin.zip
- Unzip the downloaded zip file to the On-Premise Poller directory (Default location as below):
- Windows: C:\Program Files (x86)\Site24x7OnPremisePoller
- Linux: /opt/Site24x7OnPremisePoller
- Once extracted, you should see the folder structure as below:
- C:\Program Files (x86)\Site24x7OnPremisePoller\NetworkPlus
- /opt/Site24x7OnPremisePoller/NetworkPlus
- Start the On-Premise Poller with root/administrator privileges.
- Log in Site24x7 and navigate to Admin > On-Premise Poller
- Click on the network icon to enable the Network Module
- Once the Network Module is enabled, you can go ahead and add a network/network device
- If the Network Module is down, contact support@site24x7.com with the following details:
- Name of the On-Premise Poller
- Logs from the following directories:
- Site24x7OnPremisePoller\logs
- Site24x7OnPremisePoller\NetworkPlus\logs
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