How to manually download and enable the Network Module in an On-Premise Poller
Please follow the steps given below to manually download and enable the Network Module for the On-Premise Poller:
Validate the authenticity
of the file by downloading the checksum file provided here:
Stop the On-Premise Poller service.
Ensure that there are no existing processes in the On-Premise Poller
Check if there is a folder named
in the directory where the On-Premise Poller is installed. If yes, delete it.
from the URL below:
Unzip the downloaded zip file to the On-Premise Poller directory (default location shown below):
Once extracted, you should see this folder structure:
Windows: C:\Program Files (x86)\Site24x7OnPremisePoller
with root/administrator privileges.
Log in to Site24x7 and navigate to
C:\Program Files (x86)\Site24x7OnPremisePoller\NetworkPlus
Click on the
to enable the Network Module.
Once the Network Module is enabled, you can
add a network or network device
If the Network Module is down, contact
with the following details:
Name of the On-Premise Poller
Logs from the following directories:
Steps to validate the checksum
If you're using Windows 7 or above, use the
utilities to verify the authenticity of the downloaded file by executing either of the commands given below:
CertUtil -hashfile <Your_Agent_File_Name> SHA256
Get-FileHash <Your_Agent_File_Name> -Algorithm SHA256 | Format-List
If you're using Linux, execute the below code on the console to view the checksum value:
On successful execution, you will see that the displayed checksum value exactly matches the checksum file downloaded in
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