Possible outage scenarios and their troubleshooting steps for a server monitor
The following table list the possible outage scenarios and steps to resolve them:
| Possible Scenarios | Troubleshooting Steps |
| The server was never up since installing the agent. | Try using a proxy to connect to the internet. Learn how to set a proxy for a Windows, Linux and FreeBSD agent. If the server doesn't show up in the Site24x7 client, troubleshoot using these steps. |
| If the required ports and domains to facilitate communication between your server and the Site24x7 central server are blocked by firewall. | Click here to know the specific ports and domains. |
| If your antivirus software blocks communication to the server monitoring agent. | Unblock the required domains and ports to facilitate communication. Exclude our server monitoring agent directory from the Antivirus software by considering Site24x7 as a trusted application. |
| Network Failure | Ensure that you have your network communication properly set up. Check network connectivity for Windows. |
Related Articles
No data for service and process in Windows server monitor
If you see "No Data" for process and service metrics (such as CPU or memory usage of monitored services) in the Site24x7 Windows server monitor user interface, follow the troubleshooting steps below. Run PowerShell Commands Open PowerShell as ...
Troubleshooting false positive alerts in monitoring
Problem False positive alerts are being generated. Possible cause The monitoring system is down in some locations. The Website monitor might be configured for one location, such as Seattle, but may appear down when accessed from another location, ...
Monitor and validate DNS IP changes using regex
DNS administrators often monitor their DNS servers to detect changes in domain resolution and ensure IP mappings remain secure and accurate. Problem When your organization adds or modifies an IP address for your domain name, it’s critical to: Be ...
Possible reasons for website unavailability
Site24x7 monitors the availability of your website by sending an HTTP request to the webserver and checks the status code of the returned response. A 200 OK success response indicates that the website is available. We will consider a website ...
How do I monitor an Oracle database hosted in a Docker container in the same machine?
To monitor your Oracle Database hosted in a Docker container, follow these steps: Log in to Site24x7 and install the Site24x7 Linux monitoring agent. Execute the following command in your terminal and enter your Oracle Database instance's username ...