Introduction
FAQ on Custom Roles
What is the Created permission and what does it allow users to do? The Created permission is a specific type of access control that permits users to perform actions such as View, Write, or Delete solely on the modules, like dashboard, that they have ...
Sample JSON table mapper file for ServiceDesk Plus Cloud CMDB integration
The JSON file maps ServiceDesk Plus Cloud's tables and fields with Site24x7's CI fields. Here’s a sample JSON mapper for integrating Site24x7 with ServiceDesk Plus Cloud: { "site24x7Mapper": [ { "Monitor_type": "SERVER", "Monitor_sub_type": "LINUX", ...
Sample JSON table mapper file for ServiceNow CMDB integration
The JSON file maps ServiceNow's table and fields with Site24x7's CI fields. Here’s a sample JSON mapper for integrating Site24x7 with ServiceNow: { "site24x7Mapper": [ { "Monitor_type": "SERVER", "Monitor_sub_type": "LINUX", "ci_type_name": ...
Understanding latency in data center operations
Latency, measured in milliseconds (ms), is the time taken for a response to be generated by an application or service. Lower latency results in quicker responses. Latency can occur due to several factors like: Network traffic: High volumes can slow ...
Synthetic browser module prerequisite and troubleshooting guide for On-Premise Pollers
Introduction This document provides a structured troubleshooting guide for resolving issues encountered during the Synthetic (Browser) Module download process. It covers possible statuses, check-up steps, remedies, and prerequisites to ensure smooth ...
How to calculate the 95th percentile
The 95th percentile is a standard statistical measurement used to interpret performance data, particularly in traffic generation on an interface. It represents the value below which 95% of the data points fall, effectively ignoring the highest 5% of ...
StatusIQ subscribers not receiving emails
Why do subscribers not receive email notifications from StatusIQ? Email notifications are often missed because the domain names or domain IPs from which the emails are sent have not been allowlisted. Whereas IP allowlisting requires frequent updates, ...
How to set up alerts for network device data collection issues
When your network monitoring interfaces are not collecting data due to issues in the Network Module, you'll want to be alerted. To set up alerts, you need to add or edit the threshold and availability profile of the On-Premise Poller, which is used ...
How to enable or disable anomaly alerts
Anomaly alerts help identify irregular patterns in your monitored data, ensuring timely detection of potential issues. Easily enable or disable anomaly alerts to suit your monitoring needs by toggling Yes or No in the following path: Admin > ...
Bundled .NET and .NET Core agents in a single MSI
In APM Insight .NET agent version 6.8.0, the .NET and .NET Core agents have been bundled into a single MSI, enabling unified monitoring of both application types. Upgrade requirements for .NET Core agent 6.7 and below If you're using .NET Core agent ...
Troubleshooting steps for No anomaly triggered
Why are anomaly alerts not triggered? If you are not receiving anomaly alerts, it means that the model was not able to recognize a behavior as an anomaly. Site24x7's AI-powered Zia framework is the underlying mechanism of anomaly detection. The ML ...
Licensing for Docker (old)
This article contains the licensing model for the customers who signed up before August 2024. Check out this article for more information on the new licensing pattern. Note that the new licensing model applies to users who signed up after August ...
API exceeded error
Why do I get an API exceeded error after a few attempts? Every API has a certain limit to the number of requests a user can hit within a period of time, called the rate limit. An error message is triggered when a user does one of the following ...
Site24x7's 2024 pricing plans
Site24x7's pricing plans for 2024 offer a range of options tailored to meet the diverse needs of businesses, from startups to enterprises. Professional Enterprise 2024 WebPerf MSP 2024 One of the key advantages of Site24x7's new pricing plans is the ...
Configure the On-Premise Poller as a monitoring location for synthetic (browser) monitors
If you need to monitor from an internal network, install an On-Premise Poller and use it as a monitoring location for your synthetic (browser) monitors. Synthetic (browser) monitors include Web Transaction (Browser), Web Transaction (Browser) - ...
Unable to add SQL insight monitor
If the SQL Insight monitor is not getting added even after entering your credentials, try these troubleshooting steps: Ensure that the Auto-discover applications feature is enabled. If not, you will need to trigger discovery using the Discover ...
Why are my resources not being discovered?
When you cannot view the newly added Azure resources in your Azure monitor, you can check if Auto-discovery is disabled. If it is enabled, new resources will be added during auto-discovery. Manual triggering If your resource is not discovered, you ...
Sync Microsoft Entra ID users to Site24x7 via Zoho Directory
If you want to sync your user data from Microsoft Entra ID to Site24x7, you can do it with Zoho Directory's conditional assignment feature. Once synced, you can easily add users in Site24x7 without requiring manual intervention. The users added to ...
How to integrate Site24x7 with OpenAI (ChatGPT)?
You can integrate OpenAI with Site24x7 monitors to derive an overall summary of your monitors. The Zia Bot can answer all your queries regarding the monitors to which you have access and answer basic questions about all monitors. The Zia Bot uses the ...
Why is data not available for a disk
Problem In devices that run Site24x7's Windows Server Monitoring agent, even when a disk partition is detected, data is not displayed. Reason The user running the Windows server monitoring agent might not have "Read" permission for that particular ...
Encryption in Site24x7
Encryption safeguards the contents of a message so that only the intended recipient can read it. Encryption is done by replacing the contents with unrecognizable data, which can be decrypted only by the intended recipient. Thus, data is protected ...
Resolving huge disk space issues with the On-Premise Poller and Network Module
Often huge disk space results from the heap dump files in the NetworkPlus/bin directory of the On-Premise Poller. What are HPROF files? HPROF files are used to store Java virtual machine (JVM) memory dumps. When a JVM runs out of memory (OOM), it ...
How to retrieve logs from different Site24x7 monitors
The log location varies with different agents and monitors. View a consolidated list here: Site24x7 Server Monitoring agent Monitor or module OS Directory, path, or command Detailed reference Server Monitoring Agent Windows Installation directory > ...
How can I change my current organization name?
If you'd like to change your company name—for instance, from Zylker to Vtitan—follow the below steps: Log in to Site24x7. Navigate to My Account > Change Organization Name. On clicking Change Organization Name, you will be redirected to Zoho ...
What to do if I create a new Site24x7 account by mistake even though my organization has an existing account?
When your organization already holds an existing account in Site24x7 and you create a new one by mistake, you can follow these steps: Terminate your Site24x7 account. Terminate your newly created organization. Request your admin to add you as a user ...
Setting up Zoho Directory and assigning Org Admin roles
Setting up Zoho Directory for your organization Providing the Org Admin role to a user Converting an Org Admin to a user Setting up Zoho Directory for your organization Learn how to set up a Zoho Directory account for your organization. Providing the ...
How to separate the combined date-time column in exported CSVs
Follow the below steps to separate the combined date-time column into two individual date and time columns. The following steps will be applicable for LibreOffice Calc for Linux. Step 1 Open the downloaded CSV file and choose Date (MDY) from the ...
How does the Poll Strategy setting work for website monitors?
When configuring thresholds for performance metrics, you can set strategies that the website monitor will use to send alerts during a threshold breach. There are twelve options available: Poll count Poll average Time duration Average time Poll sum ...
What are the promotional emails sent by Site24x7?
Site24x7 sends promotional emails to make your Site24x7 onboarding process smooth, introduce you to the various important services we offer, suggest new features, follow-up on individual demos, distribute monthly newsletters, communicate seminar, or ...
What are the various transactional mails sent by Site24x7?
Site24x7 sends transactional mails to convey important updates about the monitors you've added, including alerts, reports, and more. These emails help you track processes, receive real-time notifications related to the monitors, and stay updated from ...
OAuth token Generation
Create a Slack app. Select the workspace that you need to access using Slack Web API. Navigate to Permission and configure the Workspace URL in Redirect URL. Navigate to Scopes and add the below scopes to User Token Scopes: users:read ...
What are the major differences between Monitor Groups and Tags
Monitor Groups A Monitor Group helps in logically grouping resources, and provides a business perspective of the resources. It can be used for: Filtering monitors in the Home tab - Monitor Status Page. Filtering monitors in Configuration Rules and ...
Get to know more about Hourly Billing
Minimum amount for purchasing Hourly Billing Based on the value of the currency you have opted for, you will be charged a minimum fixed amount on a monthly basis for the monitors under the Hourly Billing option. USD, JPY, AUD, SGD, EUR, GBP, and CNY ...
How can I choose resources in a monitor group for third-party integration
By associating the monitor group with a tag, you can select the resources in a monitor group for third-party integration. Read how to add a tag to a monitor group. Once you have added a tag to the group, choose the tag to integrate the resources ...
What are the common OAuth errors and how to solve them?
While configuring OAuth, here are a few errors that you might face. They are: Invalid Redirect URI - Error_invalid_redirect_uri Invalid Code - invalid_code OAuth Scope associated to the OAuth Access Token is disallowed. - error_code: 1120 Invalid ...
Postman configuration for authorizing Site24x7 requests
For configuring Postman to use OAuth 2.0 authorizations, you will need a Client ID and Client Secret of a server-based client. If you already have one, you can skip Part I and directly move to Part II; else follow the steps below: Part I: Creating ...
How is the basic and advanced monitor count calculated in the Site24x7 web client?
Site24x7 licensing and pricing works based on the type of monitor. Monitors are classified as basic and advanced monitors. For example, a server is a monitor type that is charged as one basic monitor, that includes more than 50 performance metrics ...
Can I view monitors based on basic and advanced in the Site24x7 web client?
Yes, the monitors in your Site24x7 account can be viewed based on Basic and Advanced monitors. Please follow the steps below: Log in to Site24x7. Go to Home > Monitors. In the Monitor Status page, you can see the number of Basic and Advanced monitor ...
How does unit conversion work for performance charts and dashboards?
The values and their respective units shown in the performance charts and custom dashboards will automatically be changes to a higher unit, once a threshold is reached. The unit conversion will be done based on the average value calculated for the ...
How to generate a HAR file?
HTTP Archive (HAR) stores all web requests made by the browser, including: The request and response headers and bodies. Connection, response, and download times. Failed requests or network errors. HAR files help troubleshoot issues related to speed, ...
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