Introduction
Sync Microsoft Azure AD users to Site24x7 via Zoho Directory
If you want to sync your user data from Microsoft Azure AD to Site24x7, you can do it with Zoho Directory's conditional assignment feature. Once synced, you can easily add users in Site24x7 without requiring manual intervention. The users added to ...
How to integrate Site24x7 with OpenAI (ChatGPT)?
OpenAI is an advanced artificial intelligence tool that can help leverage technological advancements by infusing it with your monitoring tools. Integrating Site24x7 with OpenAI can allow various tasks, such as analyzing large data sets and ...
Why is data not available for a disk
Problem In devices that run Site24x7's Windows Server Monitoring agent, even when a disk partition is detected, data is not displayed. Reason The user running the Windows server monitoring agent might not have "Read" permission for that particular ...
Encryption in Site24x7
Encryption safeguards the contents of a message so that only the intended recipient can read it. Encryption is done by replacing the contents with unrecognizable data, which can be decrypted only by the intended recipient. Thus, data is protected ...
Resolving huge disk space issues with the On-Premise Poller and Network Module
Often huge disk space results from the heap dump files in the NetworkPlus/bin directory of the On-Premise Poller. What are HPROF files? HPROF files are used to store Java virtual machine (JVM) memory dumps. When a JVM runs out of memory (OOM), it ...
How to retrieve logs from different Site24x7 monitors
The log location varies with different agents and monitors. View a consolidated list here: Site24x7 Server Monitoring agent Monitor or module OS Directory, path, or command Detailed reference Server Monitoring Agent Windows Installation directory > ...
How can I change my current organization name?
If you'd like to change your company name—for instance, from Zylker to Vtitan—follow the below steps: Log in to Site24x7. Navigate to My Account > Change Organization Name. On clicking Change Organization Name, you will be redirected to Zoho ...
What to do if I create a new Site24x7 account by mistake even though my organization has an existing account?
When your organization already holds an existing account in Site24x7 and you create a new one by mistake, you can follow these steps: Terminate your Site24x7 account. Terminate your newly created organization. Request your admin to add you as a user ...
Setting up Zoho Directory and assigning Org Admin roles
Setting up Zoho Directory for your organization Providing the Org Admin role to a user Converting an Org Admin to a user Setting up Zoho Directory for your organization Learn how to set up a Zoho Directory account for your organization. Providing the ...
How to separate the combined date-time column in exported CSVs
Follow the below steps to separate the combined date-time column into two individual date and time columns. The following steps will be applicable for LibreOffice Calc for Linux. Step 1 Open the downloaded CSV file and choose Date (MDY) from the ...
How does the Poll Strategy setting work for website monitors?
When configuring thresholds for performance metrics, you can set strategies that the website monitor will use to send alerts during a threshold breach. There are four options available: Poll count Poll average Time duration Average time The default ...
What are the promotional emails sent by Site24x7?
Site24x7 sends promotional emails to make your Site24x7 onboarding process smooth, introduce you to the various important services we offer, suggest new features, follow-up on individual demos, distribute monthly newsletters, communicate seminar, or ...
What are the various transactional mails sent by Site24x7?
Site24x7 sends transactional mails to convey important updates about the monitors you've added, including alerts, reports, and more. These emails help you track processes, receive real-time notifications related to the monitors, and stay updated from ...
OAuth token Generation
Create a Slack app. Select the workspace that you need to access using Slack Web API. Navigate to Permission and configure the Workspace URL in Redirect URL. Navigate to Scopes and add the below scopes to User Token Scopes: users:read ...
What are the major differences between Monitor Groups and Tags
Monitor Groups A Monitor Group helps in logically grouping resources, and provides a business perspective of the resources. It can be used for: Filtering monitors in the Home tab - Monitor Status Page. Filtering monitors in Configuration Rules and ...
Get to know more about Hourly Billing
Minimum amount for purchasing Hourly Billing Based on the value of the currency you have opted for, you will be charged a minimum fixed amount on a monthly basis for the monitors under the Hourly Billing option. USD, JPY, AUD, SGD, EUR, GBP, and CNY ...
How to map the severity of alerts from Site24x7 in Moogsoft ?
By default, these are the corresponding severities in Moogsoft for alerts raised from Site24x7. Site24x7 Alert Status Corresponding Moogsoft Severity Up ...
How can I choose resources in a monitor group for third-party integration
By associating the monitor group with a tag, you can select the resources in a monitor group for third-party integration. Read how to add a tag to a monitor group. Once you have added a tag to the group, choose the tag to integrate the resources ...
What are the common OAuth errors and how to solve them?
While configuring OAuth, here are a few errors that you might face. They are: Invalid Redirect URI - Error_invalid_redirect_uri Invalid Code - invalid_code OAuth Scope associated to the OAuth Access Token is disallowed. - error_code: 1120 Invalid ...
Postman configuration for authorizing Site24x7 requests
For configuring Postman to use OAuth 2.0 authorizations, you will need a Client ID and Client Secret of a server-based client. If you already have one, you can skip Part I and directly move to Part II; else follow the steps below: Part I: Creating ...
How is the basic and advanced monitor count calculated in the Site24x7 web client?
Site24x7 licensing and pricing works based on the type of monitor. Monitors are classified as basic and advanced monitors. For example, a server is a monitor type that is charged as one basic monitor, that includes more than 50 performance metrics ...
Can I view monitors based on basic and advanced in the Site24x7 web client?
Yes, the monitors in your Site24x7 account can be viewed based on Basic and Advanced monitors. Please follow the steps below: Log in to Site24x7. Go to Home > Monitors > Monitor Status. In the Monitor Status page, click on Basic Monitors or Advanced ...
How does unit conversion work for performance charts and dashboards?
The values and their respective units shown in the performance charts and custom dashboards will automatically be changes to a higher unit, once a threshold is reached. The unit conversion will be done based on the average value calculated for the ...
How to generate a HAR file?
HTTP Archive (HAR) contains all web requests made by the browser tab, including the request and response headers, the body and the time it look to load. It helps to troubleshoot issues related to speed and caching. Please follow the steps below to ...
FAQs related to unsubscribing from Site24x7 emails
How do I unsubscribe from Site24x7 transactional emails? Transactional mails are used to convey important information regarding the product and hence you cannot unsubscribe the mails. You can contact Account Contact to stop receiving alert emails. If ...
Domain configurations for location server IPs
Site24x7 provides the option to whitelist domain/IP addresses of the global location servers to overcome the firewall restrictions at the user end. Now, you can whitelist the domains restricted to a geographic region. For example, when you whitelist ...
Breakdown of the bulk action codes in the audit logs
Use the below codes to read and understand the bulk actions in the audit logs: Bulk Action Codes Threshold Profile 0 Location Profile 1 Notification Profile 2 User Alert Groups 3 Check Frequency 4 IT Automation 5 Activate Monitor 6 Suspend Monitor 7 ...
How many API calls can I make in a day?
You can make 200 API calls/day for every basic and advanced monitor; 40 API calls/day for every network interface in your license. This is exclusive of the API calls made from the Site24x7 web client and mobile app. For MSP accounts, you can make 100 ...
API to recreate an outage
In cases where an outage is not reported or it has been accidentally deleted, you can recreate it using the following API: $ curl https://www.site24x7.com/api/reports/outage/<monitor_ID>\ -X PUT \ -H "Content-Type: ...
Amendments to Site24x7 Monitor Names
We've recently renamed a few of our Monitors to help keep in sync with the current IT and DevOps trends. The new monitor names are designed to correctly resonate with the IT & DevOps crowd. We've made necessary changes in the Web client, Help ...
Understanding different performance variables and calculations used in Site24x7 Reports
Site24x7 monitors your critical resources round-the-clock and presents those stats and trends holistically to you via comprehensive reports. This article intends to throw more insight into the various availability and performance parameters captured ...
Global Parameters: List of supported Date and Time Components
To configure a Global Parameter with a strategy Current Date and Time, you must specify the respective Date and Time pattern string in the Parameter Value field. Letters specified in the below table alone can be used to generate the pattern strings. ...
What is Polling in Site24x7?
Site24x7 captures the uptime and critical performance status of your websites, servers, and web applications. To achieve this, Site24x7 persistently checks the availability and collects relevant performance data from your monitored resources at ...
How does Site24x7 roll out IP updates to customers?
Once an IP location update in planned by Site24x7, we make sure our customers are kept informed via email and our community post. This information will be passed onto the customers at least a four days prior to the actual IP being made live. This is ...
How to set thresholds and get alerted based on the number of DOWN locations?
By configuring the proper thresholds for your web application, you can decide when to get alerted for a DOWN monitor. Let's say you have a web application that you monitor from our three global locations and your downtime rule is set as three ...
Site24x7's intelligent polling logic during Monitor outage
For Internet service monitors, all paid plans, excluding the Enterprise plans allows you to monitor your websites from 8 test locations (1 primary and 7 secondary locations). For Enterprise plans, monitoring can be performed from up to 16 locations. ...
Monitor types that can be cloned using Site24x7 Clone option
To create an exact copy of your existing monitor with the same configuration settings, you've to access the "Clone" functionality in the client. Most of the internet-facing services that Site24x7 supports can be cloned. Please find below the list of ...
Browser requirements for accessing Site24x7 web client
Users of Site24x7 are recommended to update your current browsers to the latest version to ensure fast and uninterrupted user experience. In case there is a problem accessing the Site24x7 web client, please make sure to update to these browser ...
How does Site24x7 always ensure the availability of its location agents during monitoring?
Site24x7 uses a preferred location recheck logic in the back-end to ensure the availability of all monitoring locations. This logic is only applied when you've disabled the option "Restrict monitoring within selected locations" in the Location ...
Steps to partially update monitor settings in bulk using API
Monitor details like notification profiles, threshold and availability can be changed/updated in bulk using API without affecting the existing configuration settings. Use Case: A user wants to change only the notification profile of a monitor without ...
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