What should I do if the status of TFTP and SCP servers is Not Running?

Steps to follow if the status of TFTP and SCP servers in the Site24x7 On-Premise Poller is Not Running

If you have chosen TFTP and SCP protocols for network configuration management, the Status of TFTP and SCP servers should be Running for network configuration backups to happen properly. If the status is Not Running, follow the steps below:

Windows

  1. Open the Resource Monitor as an administrator.
  2. Click the Network tab.
  3. Under the Listening ports section and the Port column, check ports 22 and 69 for SCP and TFTP servers respectively.
  4. Note down the PID for these ports.
    Port 22
    Port 69
  5. To stop a running process in Windows:
    1. Open the Task Manager as an administrator.
    2. Click the Details tab.
    3. Search for the process with the PID that you noted above.

    4. Right-click and select Properties.

    5. Check the process location and verify if it's important.

    6. If not, right-click and select End process tree.

Linux

  1. Open the terminal and check if the process is running using the command:
    systemctl status sshd.service
    Here's a sample output:

  2. Stop the service using the command:
    systemctl stop sshd.service
  3. Verify the status using the command:
    systemctl status sshd.service
    Here's a sample output:

  4. Disable the process using the command:
    systemctl disable sshd.service
    This will provide the following output:
    Removed symlink /etc/systemd/system/multi-user.target.wants/sshd.service


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