Starting the On-Premise Poller as a service in Linux

For Linux, it is suggested to start the On-Premise Poller as a service. 

Use the command below to start the On-Premise Poller as a service:

/etc/init.d/site24x7-onpremise-poller  start

If the error ./StartServer.sh: Permission denied occurs while executing

/etc/init.d/site24x7-onpremise-poller start

use the command:

sudo chmod -R 755 /opt/Site24x7OnPremisePoller

You can also stop, restart, uninstall, or get the running status of the service by using the commands below:

sudo /etc/init.d/site24x7-onpremise-poller  stop

sudo /etc/init.d/site24x7-onpremise-poller  restart

sudo /etc/init.d/site24x7-onpremise-poller  uninstall

sudo /etc/init.d/site24x7-onpremise-poller  status

If the service is not installed, you can install the service by navigating to the <poller_installed_directory> and running the InstallService.sh file.

For example: /opt/Site24x7OnPremisePoller/InstallService.sh

Common issues in starting the On-Premise Poller as a service

By default, the Bash script command will be used to run our script. If the Bash has issues, the script running the On-Premise Poller as a service will throw errors.

To fix the issue: 

1. Edit the service script by running the command below:

sudo vi /etc/init.d/site24x7-onpremise-poller

2. Next, edit the lines below under the start(), stop(), and restart() functions:

  ./StartServer.sh & to sh StartServer.sh &

  ./StopServer.sh & to sh StopServer.sh &

3. Save the file.

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