Let your MSP customer access the rebranded customer portal

How can my MSP end customer access the rebranded customer portal?

Setting up rebranded customer portal 


The customer portal can be set up during the customer account creation process. Learn more about creating a custom login URL.

Inviting/Providing access to your end customers:

To provide access for your end-customers to the rebranded MSP Customer Portal, you must invite the end-customer as a sub-user to the respective Customer Account. Follow this link to learn how to invite an end-customer during the initial customer account creation. 

Further to the account creation, if you still wish to invite end-customers, follow these steps below:
  • Login to your MSP control panel
  • In your MSP account, click the Home tab > Customer Card. This'll redirect you to the respective Customer Account dashboard.
  • Access Admin > User & Alert Management > Users & Alerts > Add User; Submit the Add User form. The user will automatically receive an email invitation to get on board as a sub-user in the Customer account.
  • Once the invitation has been accepted, the sub-user will be able to access the rebranded Customer Portal remotely.
Rebranded end-customers can log in to their monitoring console using the custom login URL provided in the invitation email (for example: https://www.custom_domain.com/app/login/customer_login_portal). 

Note: However, it's mandatory to have a CNAME record entered into your DNS zone file to forward the rebranded
portal URL to the Site24x7 URL: customer-sp.site24x7.com ("customer-sp.site24x7.eu" for customers hosting the status page from EU data center). Learn more about CNAME mapping.

Roles and Privileges for your end customer: 

A customer will be logged into their respective MSP customer account with an MSP Customer role (which is the same as an Operator role inside the Site24x7 account). Additionally, the Admin tab will be hidden from the end customer's view.

    • Related Articles

    • MSP customer portal access via a custom rebranded URL and CNAME mapping

      Although you use Site24x7 for providing managed monitoring services to your customers, you might want to bring in some branding to boost your business reputation. With the custom URL option in MSP Account, your customers can easily view their monitor ...

    • How is MSP customer data isolated from other customer accounts?

      Site24x7's Managed Service Provider (MSP) module offers a hosted monitoring solution for MSPs' customer services, which allows the MSPs to benefit from a managed monitoring service through a unified MSP console. MSP customer data is securely isolated ...

    • Associating End-Customers with your MSP Customer Account

      You can associate all your end-customers with your MSP Customer account by assigning unique roles and privileges to them. There are seven different User Roles that you can assign to an end-customer: White labeled Client Portal (Read Only): Enable ...

    • Enhancing customer account security with multi-factor authentication for MSPs

      MSPs can enhance the security of their customers' accounts by enabling multi-factor authentication (MFA), which generates time-sensitive one-time passwords (OTPs) that refresh every 30 seconds. This provides an additional layer of protection against ...

    • Different user roles and related access permissions

      Site24x7 lets you have a control over the access level of the users and the administrator of an account can add multiple users by providing them with various access permissions. Following are the user roles in Site24x7, which can be entailed to a ...