Greetings,
Site24x7 is ending support for earlier Transport Layer Security (TLS) versions 1.0 and 1.1 due to security reasons.
What is TLS?
TLS is a secure way of client-server data communication. The TLS protocol protects the confidentiality and integrity of the information passed between two systems. Since the earlier versions of TLS - TLS 1.0 and 1.1, pose security issues, we are completely migrating to TLS 1.2
How are you affected?
If your browsers, application programming environments, and Site24x7 agents do not support TLS 1.2, you will face problems with data collection and viewing the same.
You can safely ignore if your browsers, programming environments, and Site24x7 agents are updated to the latest TLS version (TLS 1.2).
What should you do?
You should update to the latest TLS version and Site24x7 agents that supports TLS 1.2. The following table enlists the corresponding versions that support TLS 1.2
| Browser versions |
Google Chrome - Version 30 & above
|
| Programming Environments |
|
| APM Insight agent versions |
|
| On-Premise Poller | Version 3.1.6 & above |
| Server Monitoring | For the Windows Server Monitoring agent, TLS 1.2 is disabled by default for Windows Server 2008. To enable it, please apply the hotfix mentioned in this article . To enable TLS 1.2 for Windows Server 2012, 2008 R2, and 7, apply this hotfix . |
| Real Browser monitoring | For web transaction recorders and Site24x7 Desk apps, the latest version compatible with TLS 1.2 is displayed on the login screen - kindly download the same. |
| API's | To communicate via API's, ensure that your browsers, programming environments, and OS are compatible with TLS 1.2 |
In case of any questions or concerns, kindly drop a word to support@site24x7.com .