Customer Self-Service Portal

Unable to fetch Data for APM Insight over .NET Server

Hi,

I am currently facing the following issue after installing the APM Insight Agent on the Application Server (IIS 6.1 & .net Framework 4.8).

Post-installation I checked the log files and following can be seen:

 2020/07/21  17:59:53:253 ==================================================STARTING MONITORING AGENT==================================================
2020/07/21  17:59:53:253 RotateLogger : LoggerMaxFiles 9
2020/07/21  17:59:53:253 RotateLogger : LoggerMaxSize 1000000 bytes .
2020/07/21  17:59:53:256 ServiceMain :: 17:59:53 Site24x7 Agent Service is started successfully2020/07/21  17:59:53:810 MonitoringEnabled :: TRUE
2020/07/21  17:59:53:811 upTimeMonitoring : 02020/07/21  17:59:53:968 proxy server Enabled : 2020/07/21  17:59:53:968 Current working directory D:\SITE24X7\WinAgent\monitoring\bin 
2020/07/21  18:00:22:254 StatusUpdateSchedule -> URL [/plus/StatusUpdateServlet?agentKey=<Agent_Key>&serviceName=Site24x7 Windows Agent&CUSTOMERID=<License_Key>&AGENTUNIQUEID=<Agent_ID>&sct=1595334622254&agentStatus=AVAILABLE&bno=1950]2020/07/21  18:00:34:374 InternetGetRequestEx :  Error in WinHttpSendRequest [plus.site24x7.com] -> 120072020/07/21  18:00:46:376 InternetGetRequestEx :  Error in WinHttpSendRequest [plus2.site24x7.com] -> 120072020/07/21  18:00:58:378 InternetGetRequestEx :  Error in WinHttpSendRequest [plus3.site24x7.com] -> 120072020/07/21  18:01:10:467 InternetGetRequestEx :  Error in WinHttpSendRequest [plus4.site24x7.com] -> 120072020/07/21  18:01:22:556 InternetGetRequestEx :  Error in WinHttpSendRequest [plus5.site24x7.com] -> 120072020/07/21  18:01:34:663 InternetGetRequestEx :  Error in WinHttpSendRequest [plus6.site24x7.com] -> 120072020/07/21  18:01:46:767 InternetGetRequestEx :  Error in WinHttpSendRequest [plus7.site24x7.com] -> 120072020/07/21  18:01:46:867 StatusUpdateSchedule -> Failed with Error code [12007] and Url [/plus/StatusUpdateServlet?agentKey=<Agent_Key>&serviceName=Site24x7 Windows Agent&CUSTOMERID=<License_Key>&AGENTUNIQUEID=<Agent_ID>&sct=1595334622254&agentStatus=AVAILABLE&bno=1950]2020/07/21  18:01:58:874 InternetGetRequestEx :  Error in WinHttpSendRequest [plus.site24x7.com] -> 120072020/07/21  18:02:02:355 Going to Register Agent on Date: 21-07-20, Time 18:02:02
2020/07/21  18:02:09:951 InternetGetRequestEx :  Error in WinHttpSendRequest [plus2.site24x7.com] -> 120072020/07/21  18:02:21:996 InternetGetRequestEx :  Error in WinHttpSendRequest [plus3.site24x7.com] -> 12007

 

I also checked the connectivity agent and it was unreachable.  Although IP and port have been whitelisted. (reference link: support.site24x7.com/portal/en/kb/articles/what-is-the-ip-and-port-that-requires-firewall-exclusion-for-the-apm-insight-agent-communication)

Can anyone help me out?