Dear all,

I saw a system with SOPHOS Intercept X Adanvanced EDR License which cannot update the product when Site24x7 Agent is installed and a service check is added to monitor "Sophos Services" in a "Windows Monitor". After deletion of services check in site24x7.com a product update was successfully. Further an uninstalltion and re-installation of the SOPHOS product is not successfull when Site24x7 check SOPHOS services during the uninstallation an re-installation. You need to stop Site24x7 agent to successfully uninstall and reinstall a SOPHOS product.

Please note, that the customer with SOPHOS cannot monitor their services with Site24x7 product!

Regards
Patrik