I'm trying to create users with the role "Alert contact", shows as "Alert contact (No access to web client)" in Site24x7. 

We've previously managed to do this for one user at a MSP Customer, but apperently I can't figure out how we did it.

• Where can I set user roles for users created on MSP customers?
• Can I set "Alert Contact" user role for a user at MSP/ "root" level?

I've found these docs, but they do not seem to apply for our setup.

• www.site24x7.com/help/msp/access-permissions.html
• www.zoho.com/mail/help/adminconsole/roles-privileges.html
• support.site24x7.com/portal/kb/articles/how-to-add-msp-end-customers