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Status
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Awaiting Analysis - Cart Team
Call Scheduled
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Details Awaited
Payment - Invoice - AR
Solution Given
Awaiting Feature Completion
Quote Followup
Issue Fixed - In testing
Levels
-None-
L1 - Basic
L2 - Troubleshooting
L3 - Cart / Dev Team Issue Analysis
L4 - Cart / Dev Team Code change bug fixes
L5 - Feature Request
JUNK
Nature of request
-None-
General Information
Request Demo
Alert Analysis
Configuration
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Bug
Issues
Feature Request
Billing
Feedback
Junk
New Client
Request Quote Invoice
Service Request
Uncategorized
Schedule Delay
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-None-
Paid Customer
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Free User
Reseller
Promo Pack
Junk
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None
Free
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Junk
Sub Module
-None-
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Junk
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Location Server Issue
Schedule Delay
New Location Request
Location servers IP Listing
Change Org Super Admin
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Forwarded to IAM Support
Invite not received
Enabling SAML/SSO
GDPR - Information
Migration US to UK
Channel
Chat
Email
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Phone
Facebook
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Web
Junk
Feedback Widget
Description
Resolution
Email
Department
Plus Issue Category
NONE
Communications
WA - Datacollection
WA - Configuration
LA - Datacollection
LA - Command Execution
Feature Request - WA
Feature Request - LA
Feature Request - Client
Feature Request
WA - Instance ID
Plugins - New
Plugins - Issues
Due Date
Phone
Priority
-None-
High
Normal
Word Verification
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