Webhook integration

What are Incident Parameters and Custom Parameters?

Incident parameters and Custom parameters get passed along with the body of the URL during an HTTP request invocation. Incident parameters are pre-defined system parameters that get passed in the body of the invoked URL. The incident parameters are substituted with the actual value of your specified monitor in the HTTP response. Incident parameters can be used in Invoke URL Actions in IT Automation, and to customize Message Titles in Third-Party Integrations. Below are all the Incident Parameters that are defined by Site24x7:


The $INCIDENT_DETAILS parameter is available only for RBL monitors.

  1. The $MSP_CUSTOMER_NAME parameter will be only accessible to MSP users. Similarly, $BU_NAME parameter will be only shown to Business Units users. The parameter can be used for setting up third-party integrations for different MSP and Business Units customers.
  2. $MONITOR_DASHBOARD_LINK is not available for MSP admins or users.

Custom Parameters can be defined and passed along with your URL during an HTTP request. You can pass them as a Param name=value pair, wherein you can use Global Parameters to substitute it with a Constant or Dynamic value of your choice. You can utilize Custom Parameters for specific use cases like creating flexible notification pop up in your third party service portal. Custom Parameters will be passed in a JSON, in the same format as specified by you during the HTTP request. You can specify a Custom Parameter in two different ways:

Custom Parameters syntax when specified in JSON format:




Custom Parameters syntax when specified as key-value:




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