Troubleshooting License exceeded message

Troubleshooting steps when the health monitor shows message "License exceeded", even though the license is available

  • Delete the apminsight.info file found in the path - %ProgramData%\DotNetAgent\[Application name] 
  • Note: The [Application name] will be the name of the monitor folder created for selected application
  • Restart the APM Insight .NET Agent service
  • Perform some transactions manually
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