Site24x7 Knowledge Base
Website and Internet Services
Real Browser Monitoring
Steps to perform while facing trouble getting started with the Web Transaction (Browser) recorder
Please perform the below-mentioned troubleshooting tips to get started with your Web Transaction (Browser) recorder:
Open File explorer and type
This will navigate to C:\Users\\AppData\Roaming\ directory
Open 'Site24x7' directory and delete the "Web Transaction (Browser) Recorder" directory
Now go to C:\Users\\AppData\Local\ directory and open 'Site24x7' directory
Delete the "Web Transaction (Browser) Recorder" directory
Start the recorder now.
Open the terminal in your Mac device.
Key in the command to access the Caches repository.
Once inside the Caches repository, remove the repository folder "Web Transaction (Browser) Recorder".
Restart the recorder.
Updated: 21 Nov 2018 06:47 PM
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