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Site24x7 Knowledge Base
How to test if Site24x7 On-Premise Poller is receiving traps?
You can view the traps that are received by Site24x7 On-Premise Poller using the MIB browser.
Stop the On-Premise Poller.
Open the Command Prompt as an administrator. From the administrator Command Prompt, go to the directory where the On-Premise Poller is installed.
Then navigate to
Authenticate v1/v2c traps
Set the port as
You can view the received traps listed in the
Troubleshooting steps if the traps are not received:
If you receive the error message "Not Listening for Traps, Port(s) already in use." in the
, your port might be occupied by an other process. Please free the port and try again.
Check if the device is added in Site24x7 for monitoring and is in an active state.
in your network device.
Make sure that the port 162 is not blocked by firewall.
If you're not receiving the traps yet, then zip the On-Premise Poller logs folder and contact
Updated: 08 Nov 2018 11:02 PM
Help us to make this article better
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Troubleshooting steps for On-Premise Poller
Moving a device from one On-Premise Poller to another
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