Reason | Cause | Solution |
APM instance is UP but NO DATA message is received. | There is no traffic to your application. | Perform some transactions and check again in a couple of minutes. |
Your application must be using some unsupported frameworks and components. | Kindly check the list of supported components and frameworks. If you are using an unsupported version, drop a message at support@site24x7.com | |
APM instance is in DOWN state and NO DATA message is received. | Network issues - your application server might be behind the proxy. | If your application server is behind proxy, provide proxy information in apminsight.conf file. |
Data communication may be inhibited due to Firewall restrictions. | Kindly exclude Site24x7 IP's from your Firewall restrictions. | |
Communication failure due to internal network issues. | Check if https://plusinsight.site24x7.com/index.html is reachable from your agent machine. If you still see a NO DATA message, even after a successful connection to plusinsight domain, contact your network administrator to resolve the same. | |
Your application server may be down due to various reasons. | Restart your application and perform some transactions. | |
'site24x7_apminsight'gem has been removed from your application dependencies - this may happen when you update or reset your application. | Based upon your application framework, add the 'site24x7_apminsight' gem. |