Enable Site24x7 connector in Microsoft Teams

Issue with Microsoft Teams integration - Unable to locate Site24x7 connector in Microsoft Teams account

Managing apps in the Microsoft Teams admin center 

View the status of the Site24x7 app in Manage apps to determine whether it is allowed or disabled across your org. You can also configure app experience for specific users in your organization. In the Microsoft Teams admin center, navigate to Teams apps > Manage apps to perform these actions.

Note: You must have a global admin role or Teams service admin role to access the page.

Read more about managing apps, adding apps, or customizing apps in the Microsoft Teams admin center.

Enable Site24x7 in Microsoft Teams:

The Site24x7-Microsoft Teams integration may not be allowed/enabled when your Office 365 account IT Admin disables the Microsoft Teams external apps in the Microsoft Teams Account. In that case, only Microsoft Teams-owned apps will be listed under the allowed list and you'll be unable to see Site24x7 in the list.

To resolve this:

  1. Sign in to the Microsoft Teams admin center.
  2. Go to Teams apps > Manage apps > Org-wide app settings.
  3. Enable Allow third-party apps and Allow any new third-party apps published to the store by default by using the toggle button. You can also enable Allow interaction with custom apps.        

  4. Click the Save button to save the settings. 
    Now go to Microsoft Teams website, refresh the page, and try adding Site24x7 from the Teams Channel. Refer to Microsoft's getting started guide for IT admins to learn more.

 


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