Site24x7
            Knowledge Base Site24x7 Knowledge Base MSP

            How to move Site24x7 On-Premise Poller from one customer account to another?

            For an MSP Account in Site24x7, every Customer Account has a unique Device Key. Every On-Premise Poller in a Customer Account is mapped to that unique Device Key and can only be mapped to one account at a time. i.e. it cannot be added at the MSP level and should be associated at customer level only. To move On-Premise Poller from one account to a new account, follow these steps with the Device Key of the account to which the On-Premise Poller has to be moved.

            Follow the below steps for Windows 32 & 64-bit On-Premise Pollers
            Reconfiguration steps:

                1. Stop the Site24x7 On-Premise Poller process.
                   Goto services.msc -> stop the service name 'SITE24X7_ONPREMISEMONITOR'

                2. Go to 
                    C:\Program Files (x86)\Site24x7OnPremisePoller\conf
                    Edit the file 'install.txt' where you can find the below keys. Change the values as [ ]
                    -------------------
                    S24X7KEY=[new site24x7 device key]
                    PROXY=[false/true - depends on if proxy needed]
                    PROXY_HOST=
                    PROXY_PORT=
                    PROXY_USER=
                    PROXY_PASS=
                    SERVERMONITOR=false
                    --------------------
                    If the PROXY=true, then give appropriate values for PROXY_HOST, PROXY_PORT, PROXY_USER(username proxy credentials), PROXY_PASS(password proxy credentials)                  
                 3. Edit the file 'serveragent.config' under /conf/ folder. Delete all the keys except the below:
                     -----------------------
                     MONAGENTID=SITE24X7
                     AGENTUID=SITE24X7
                     NETWORKID=UPDATEDSITE24X7
                     CUSTOMERID=[new site24x7 device key]
                     -----------------------
                     Note: For MONAGENTID, AGENTUID the value SITE24X7 should be modified.

                  4. Delete '.eum' file available in the Site24x7 On-Premise Poller home folder. 
                      C:\Program Files (x86)\Site24x7OnPremisePoller\.eum

                  5. Start the Site24x7 On-Premise Poller process.
                      Go to services.msc -> Start the service 'SITE24X7_ONPREMISEMONITOR'

            Follow the below steps for Linux 32 & 64-bit On-Premise Pollers

            Reconfiguration steps:
            1. Stop the Site24x7 On-Premise Poller process: Go to /opt/Site24x7OnPremisePoller -> sudo sh StopServer.sh                                                                                                                                                                                                 
            2. Go to
              /opt/Site24x7OnPremisePoller/conf/
              Edit the file 'install.txt' where you can find the below keys. Change the values as [ ]
              -------------------
              S24X7KEY=[new site24x7 device key]
              PROXY=[false/true - depends on if proxy needed]
              PROXY_HOST=
              PROXY_PORT=
              PROXY_USER=
              PROXY_PASS=
              SERVERMONITOR=false
              --------------------
              If the PROXY=true, then give appropriate values for PROXY_HOST, PROXY_PORT, PROXY_USER(username proxy credentials), PROXY_PASS(password proxy credentials)                 
            3. Edit the file 'serveragent.config' under /conf/ folder. Delete all the keys except the below:
              -----------------------
              MONAGENTID=SITE24X7
              AGENTUID=SITE24X7
              NETWORKID=UPDATEDSITE24X7
              CUSTOMERID=[new site24x7 device key]
              -----------------------
              Note: For MONAGENTID, AGENTUID the value SITE24X7 should be modified.                                                                                                                                                                                  
            4. Delete '.eum' file available in the Site24x7 On-Premise Poller home folder.
              /opt/Site24x7OnPremisePoller/.eum                                                                                                                                                                                                                                                  
            5. Start the Site24x7 On-Premise Poller process.
              Go to /opt/Site24x7OnPremisePoller -> sudo sh StartServer.sh &

            Updated: 19 Mar 2019 07:40 PM
            Helpful?  
            Help us to make this article better
            0 0