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            How to move Site24x7 On-Premise Poller from one customer account to another?

            For an MSP Account in Site24x7, every Customer Account has a unique Device Key. Every On-Premise Poller in a Customer Account is mapped to that unique Device Key and can only be mapped to one account at a time. i.e. it cannot be added at the MSP level and should be associated at customer level only. To move On-Premise Poller from one account to a new account, follow these steps with the Device Key of the account to which the On-Premise Poller has to be moved.

            Reconfiguration steps:
            1. Stop the Site24x7 On-Premise Poller process.
              Windows: Goto services.msc -> stop the service name 'SITE24X7_ONPREMISEMONITOR'
              Linux: Go to /opt/Site24x7OnPremisePoller -> sudo sh
            2. Go to
              Windows: C:\Program Files (x86)\Site24x7OnPremisePoller\conf
              Linux: /opt/Site24x7OnPremisePoller/conf/
              Edit the file 'install.txt' where you can find the below keys. Change the values as [ ]
              S24X7KEY=[new site24x7 device key]
              PROXY=[false/true - depends on if proxy needed]
              If the PROXY=true, then give appropriate values for PROXY_HOST, PROXY_PORT, PROXY_USER(username proxy credentials), PROXY_PASS(password proxy credentials)
            3. Edit the file 'serveragent.config' under /conf/ folder. Delete all the keys except the below:
              CUSTOMERID=[new site24x7 device key]
              Note: For MONAGENTID, AGENTUID the value SITE24X7 should be modified.
            4. Delete '.eum' file available in the Site24x7 On-Premise Poller home folder.
              Windows: C:\Program Files (x86)\Site24x7OnPremisePoller\.eum
              Linux: /opt/Site24x7OnPremisePoller/.eum
            5. Start the Site24x7 On-Premise Poller process.
              Windows: Go to services.msc -> Start the service 'SITE24X7_ONPREMISEMONITOR'
              Linux: Go to /opt/Site24x7OnPremisePoller -> sudo sh &
            Updated: 21 Dec 2018 02:11 AM
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