Note: The upgrade process is done in batches and will be carried out only for major releases. The usual time frame is one month from the date of the new agent version's release.
When a new agent version is released, this would be communicated under the Summary tab (Server > Server Monitor > Servers > click on the monitor) in the Site24x7 web client. Click on Upgrade agent to the latest version to start upgrade. Have a look at the agent release notes for more information.
Note: The option to upgrade manually would appear only if auto upgrade is set as No.
How does upgrade take place?
For Windows, the process behind upgrading the agent is as follows:
The new version is downloaded.
A back up of the old version is taken.
The old agent is uninstalled.
The new version is installed and the config files in the old version is replaced with the new version.