Site24x7
            Knowledge Base Site24x7 Knowledge Base User Management Single Sign On Migration

            Different user roles and related access permissions

            Site24x7 lets you have a control over the access level of the users and the administrator of an account can add multiple users by providing them with various access permissions.

            Following are the user roles in Site24x7, which can be entailed to a particular contact:

            1. Super Admin: If you’ve created your Site24x7 account, you’ll be the Super Admin for your Organization and Site24x7 accounts. You will have the complete operational and management control over these accounts.
            2. Admin: The Admin role will have most of the privileges similar to the Super Admin role, except for subscription billing and On-Premise Poller modules.
            3. Operator: An Operator role allows you to schedule, edit or delete a new maintenance window created by yourself until a Super Admin or Admin role modifies it. However, the role will not have any privilege to modify maintenance windows created by other user roles. Operators can create, update, and delete Custom reports and Global Benchmark Reports created by themselves. They do not have sufficient privilege to edit/delete a report created by other users.
            4. Spokesperson: Spokesperson can post Status page announcements via the Public Status Pages. Additionally, the spokesperson will also have read access to most of the modules of that particular Site24x7 account. The Spokesperson has read-only permission to Custom Reports and Global Benchmark Reports generated by all users. However, the Spokesperson can only access the data of those monitors (in the monitor group) for which permission is provided.
            5. Billing Contact: Billing Contact will have access only to the Subscription module inside Admin tab. 
            6. Hosting Provider: This user will not have read/write access permissions for any other function except to schedule a maintenance under Admin tab.
            7. Read Only: This user will have read-only access to most of the modules in the Site24x7 account. For a Custom Report and a Global Benchmark Report, you can view the reports of all the monitors for which permission is allocated. However, the user can perform actions like Poll Now, Export & email Reports.  

            The following table explains each Site24x7 roles and their related functions in detail:

            Function/Roles
            Super Admin
            Admin
            Operator
            Billing Contact
            Spokesperson
            Hosting Provider
            Read Only 
            Add/Edit/Suspend/
            Activate
            /
            Delete Monitor
            Yes
            Yes
            View

            No Access

            View
            Can view Monitor Summary Page
            View
            Add/Edit a New
            Contact or

            Contact Groups
            Read and Write
            Read and Write
            No Access
            No Access
            No Access
            No Access
            No Access
            Generate Unique
            Device Key
            Yes
            Yes
            No Access
            No Access
            No Access
            No Access
            No Access
            Reports, Schedule
            Reports,
            Report Settings
            Read and Write
            Read and Write
            Read 
            No Access
            Read
            No Access
            Read
            Custom Dashboard
            Read and Write
            Read and Write
            Read
            No Access
            Read
            No Access
            Read
            Schedule Maintenance
            Read and Write
            Read and Write
            Read and
            Write (add/
            edit
            /delete
            own
            maintenance
            )
            No Access
            Read
            Read and
            Write
             (Add/Edit/
            Delete own 
            maintenance
            )
            Read
            Custom Report and
            Global Benchmark
            Report
            Read and Write
            Read and Write
            Read and Write 
            (1. Can only edit/delete
             own report.
            2. Can access
             data
            of only those monitors
            (in the selected 
            monitor group)
            for which
            permission is provided.)
            No Access
            Read (Can access data
            of only those monitors
            (in the selected 
            monitor group)
            for which
            permission is provided.)
            No Access
            Read (Can access
            data of only those monitors
            (in the selected 
            monitor group) 
            for which
            permission is 
            provided.)
            Publish/Export/Email 
            Reports
            Read and Write
            Read and Write
            Read 
            No Access
            Read
            No Access
            Yes 
            (Export & email 
            reports only)
            Dashboard and
            Portal Integration
            Read and Write
            Read 
            Read
            No Access
            Read
            No Access
            Read
            Status page
            announcements
            Read and Write
            Read and Write
            Read
            No Access
            Read and 
            Write
            No Access
            Read
            Subscription: Upgrade/Downgrade
            Account, Add Credits, 
            Purchase Alert
            Packs, Raise 
            Purchase Orders
            Read and Write
            No Access
            No Access
            Read and Write
            No Access
            No Access
            No Access
            User Profile
            using
            User Name,
            Email and Password
            Read and Write
            No Access
            No Access
            Read and Write
            Read
            No Access
            No Access

            Updated: 04 Apr 2018 08:04 AM
            Helpful?  
            Help us to make this article better
            0 0