Configure escalation settings

Escalate my downtime alerts to specific contacts

Configure your escalation settings to define your escalation policy. Pick an own roster to send the notifications during a breach and specify the exact time before escalation. You can escalate any downtime by updating your Notification Profile.

To configure your escalation settings,

  1. Log in to Site24x7 and go to Admin > Configurations Profiles > Notification Profile (+).
  2. Under Escalation Settings, fill out the following fields:
    1. When the status is: Select the status for which you want to escalate the alert.
    2. Escalate After: Provide the time delay in minutes after which you want to send the alert.
    3. Notify User Alert Group: Select the User Alert Group for which the alert should be sent.
    4. Notification Medium/Third-Party Medium: Select the desired medium of alert.
Once configured, whenever a downtime exceeds the specified escalation time period, an email will be triggered automatically to the specified contact groups. Learn how to modify your user alert group. 

Note: If you want to do this configuration to an already existing monitor, navigate to Home > Monitors > click on the desired monitor > hover on the hamburger icon beside the display name and click Edit > Configuration Profiles > click on the pencil icon beside Notification Profile. Update the escalation settings and save your changes.