Escalate my downtime alerts to specific contacts
Configure your escalation settings to define your escalation policy. Pick an own roster to send the notifications during a breach and specify the exact time before escalation. You can escalate any downtime by updating your Notification Profile.
To configure your escalation settings,
- Log in to Site24x7 and go to Admin > Configurations Profiles > Notification Profile (+).
- Under Escalation Settings, fill out the following fields:
- When the status is: Select the status for which you want to escalate the alert.
- Escalate After: Provide the time delay in minutes after which you want to send the alert.
- Notify User Alert Group: Select the User Alert Group for which the alert should be sent.
- Notification Medium/Third-Party Medium: Select the desired medium of alert.
Once configured, whenever a downtime exceeds the specified escalation time period, an email will be triggered automatically to the specified contact groups. Learn how to modify your user alert group.
Note: If you want to do this configuration to an already existing monitor, navigate to Home > Monitors > click on the desired monitor > hover on the hamburger icon beside the display name and click Edit > Configuration Profiles > click on the pencil icon beside Notification Profile. Update the escalation settings and save your changes.
Related Articles
Troubleshooting false positive alerts in monitoring
Problem False positive alerts are being generated. Possible cause The monitoring system is down in some locations. The Website monitor might be configured for one location, such as Seattle, but may appear down when accessed from another location, ...Meaning of the trouble message - "Content Length Modified"
This alert indicates that the content length of your monitored website has changed compared to the previous check. Even minor textual changes on your website will be reflected as a trouble alert. How it works Under Threshold Configuration, if you ...Monitor and validate DNS IP changes using regex
DNS administrators often monitor their DNS servers to detect changes in domain resolution and ensure IP mappings remain secure and accurate. Problem When your organization adds or modifies an IP address for your domain name, it’s critical to: Be ...Sync Microsoft Entra ID users to Site24x7 via Zoho Directory
If you want to sync your user data from Microsoft Azure AD to Site24x7, you can do it with Zoho Directory's conditional assignment feature. Once synced, you can easily add users in Site24x7 without requiring manual intervention. The users added to ...Difference between website monitoring and REST API monitoring
Website monitoring allows you to monitor your websites and web applications to ensure that they are up and running. Website monitor verifies the availability of specified, addressable, standard HTTP and HTTPS URLs from over 100+ global locations and ...