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            Alert suppression at monitor level – Achieve better false alerts protection through monitor level dependency configuration

            A network outage usually triggers hundreds of alert messages, and calls to multiple personnel, even when a few of them were genuinely redundant. It's likely that you may burn through all your notification credits fairly quickly in such a scenario. Site24x7 helps you to limit the number of alerts sent when critical devices fail by creating dependency relationships between your critical device monitors and the monitors for resources that lay beyond these devices.

            With dependent resources in your monitor level, Site24x7 will suppress all redundant alerts based on your monitor level dependent resources' status. During a check, if the monitor is identified as DOWN, Site24x7 will auto-check and verify the dependent monitor's status first, even before notifying you.

            If your monitor is detected as DOWN and simultaneously, the dependent monitor is also detected as:
            • DOWN, Site24x7 will suppress the alerts targeted towards your monitor.
            • UP, Site24x7 will identify your monitor as DOWN and trigger an alert.
            • Under maintenance, Site24x7 will not trigger any alerts for your monitors.
            Additionally, an entry is always added in the alert logs mentioning the same.

            • All alerting modes configured within Users and Alerts including, SMS, Voice, IM, Mobile push notification, and Web browser push notification will be suppressed on the activation of this setting.
            • The check frequency of your dependent resource will be tuned down to the least value to ensure that the delays between checks while "UP" and delays between checks while "DOWN" intervals are significantly less than any of the resources that depend on it.

            Updated: 09 Oct 2017 08:56 PM
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