• 12 best practices for DevOps and IT teams to handle monitoring alerts

  "Music is noise that makes sense," said author Yann Martel, implying that if a sound doesn't make sense, then it is perceived as just noise. Noise can thus be defined as any alert that affects our senses and disturbs our peace without adding any value.

• Monitor Group status by percentage

  When adding monitor groups, there is a field named Monitor count threshold to decide the monitor group's status that you can base the group status on down monitors but that depends on a static count of monitors in the group. It would be nice to make that allow percentage as well. The benefit of this is because sometimes monitor groups can grow and the set number of monitors to mark the group as down may change and it requires a manual update to happen. Percentages will always use the total number

• Please add Alerting through 3rd party tools for Applogs

  We use VictorOps and currently there is no way to configure it to send alerts for AppLogs. Other monitors allow this. This is very important for us and I suspect others that are using 3rd Party alerting tools like OpsGenie, VictorOps, etc....

• using Third Party Integration also for RUM and APM

  Dear site24x7 Team, currently it is not possible to alert via third party integrations for RUM and APM monitors. We alerting via Opsgenie for all our websites. Thanks, Torsten

• Alerting on down pollers via 3rd party integrations

  We currently use internal pollers and started using PagerDuty to page us if something goes down and needs to be looked into quickly. As of right now, the only option for alerting if a poller goes down is email; can we get other methods added for alerting endpoints as the other monitors do? We had one of our pollers die a few days ago and nobody noticed because we got emailed. We did get a PagerDuty alert but because it does not match the rules we use for actual monitors it did not get converted into

• Using Tags in alerts

  Tags are an awesome feature and it would be even better if they could be used in IT Automation and just general alerting as a whole. Example: We use VictorOps for alerting and would like to do something like this: { "OWNER":"${OWNER}" "message_type":"CRITICAL" } Similar to how we are able to do with Global Parameters.

• MS Teams Alerting

  The new Critical status is a great addition, is there any plans to introduce more flexibility on what alerts are received through a 3rd party integration? For background, we use MS Teams integration but would only like to receive Critical and Down notifications and no trouble alerts but there is no options for this in the integration. Whereas if I look at user & alerts I can choose to receive alerts for specific scenarios. If you could add the below options to 3rd part integrations it would be awesome.

• Better Polling and Alerting

  Site24x7 currently offers a system of polling where there is a primary location and then up to x# of secondary pollers, for many companies that offer services in different areas and now with the advent of cloud computing where you have regions that your services are fed from it would be great to move away from this idea of customers only being in a certain area and start treating monitoring as it should, "Is my service available from any of the locations that my customers are in at any time." The

• Site24x7 discontinues SMS service with Route Mobile

  Dear customers, At Site24x7, we’ve been using multiple third-party carriers such as BulkSMS, Twilio, Clickatell and Route Mobile for delivering SMS-based alerts to our users. Effective May 25, 2018, we will discontinue Route Mobile service due to the low usage among users. As a replacement, we’ve successfully migrated all existing Route Mobile users to Twilio. Other third-party SMS carriers will continue to work as usual. To ensure a seamless alerting during a failure or service outage with your

• Web Monitor Responsetime Threshold

  Are there plans to include Thresholds for response time for web checks? Would be nice to have warning and critical levels. We had a huge spike in response time for a check and no notification got sent out. Would be nice to be able to set these in the check instead of having to create profiles. We have sites that vary in load times so setting profiles would be way too much extra work.

• Main Issue Alerting in Header of Site24x7

  Hi All, it would be nice if we have a possibillity to inform colleagues about a core issue in the environment in the header of Site24x7. A ticker would be an awesome solution for any critical announcment.

• Control over Alerting

  We need to be able to have more control over when alerts are triggered. Should a threshold be reached or exceeded, we should be able to tell the platform not to alert unless it stays that way for a specific time period. This will avoid false positives. We find it so frustrating that such a simple feature has not been implemented leading to our engineers being woken up in the middle of the night for alerts that are normal server behavior.