Hi,

I have my AWS resource monitored in Site24x7. If any monitor is Critical / Trouble / Down I'm receiving email which is good. Also, I have enabled the Third Party Integration - JIRA service in my site24x7 account. When any monitor is abnormal JIRA ticket has been created and if the same is UP after some time interval, site24x7 is updating the SAME TICKET with the monitor is UP details.

What I would like to have is, if any abnormal is happened on the monitors, site24x7 should send email which illustrate that particular monitor is down on that same email I want the JIRA ticket URL which is created for this alert.

So that my support staffs will check the email and click the JIRA ticket link specified in the email and go straight away to the JIRA ticket.

Thank you.