Good afternoon friends, I'm getting in touch because I have a client that has 4 Windows 2019 VMs that were installed using the same application template and from what the person who installed it, sysprep had been run on it, but when I put the agent from Site24x7, the host is taking the Hostname of one VM and the IP of the other.

I would like to know from friends if they know any way to check if the machine has the same installation ID and how to solve this without having to reinstall the system. I came to install Site24x7 now 1 year after installing the ERP and reinstalling the system is unfeasible due to the cost of the support team for the service.

I thank you in advance for the help.