Hello Team,

In my current environment, we have grafana and opsgenie integrated for alerting purpose. Whenever a alert is generated from grafana, an incident is created in Opsgenie (this is working as expected) but whenever the alert in grafana goes back to normal state, the incident ticket which is open in opsgenie is not getting auto closed. Due to this we are facing issues in getting proper alerts and incident tickets via opsgenie. 

Can someone help me why this is not working? Should i make some changes or enable something?

Thanks in advance!