Services in the Windows agent

Services that are installed by the Windows server monitoring agent

Based on the applications available in your environment, the Site24x7 Windows server agent will have all/some of the below services:
1. Site24x7 Windows Agent
This is the main service that monitors the server availability and performance and posts data to Site24x7. All data for server monitoring is fetched and sent through this agent service. In case the agent stops or if the service is unable to communicate with Site24x7, the server is identified as DOWN with the below message:
"Agent service <Hostname> could not establish communication with the server. Please check if there is a problem with the network communication. This could also happen if the agent service or the host itself is down."
2. Site24x7 Agent Helper
This is more of a 'Watchdog' service, that monitors the Site24x7 Windows Agent service and its resource consumption to make sure it is up and running. This will be running always and should not be stopped by the user. 
3. Site24x7 Plugin Agent
This service is not installed by default. This will be installed and started only when the user adds a custom plugin to a server monitor. The purpose of this agent is to execute the plugins created by the user and send data to Site24x7 through the Site24x7 Windows Agent service. 
4. Site24x7 APP Monitoring Agent 
This service is not installed by default. This will be installed when Microsoft applications such as IIS, SQL, Hyper-V, SharePoint, Exchange, BizTalk, Failover Cluster, or Windows server backup is installed on the server and auto-discovered for monitoring. The purpose of this service is to monitor the availability of the installed applications and send performance data to Site24x7 using the Site24x7 Windows Agent service.
5. Site24x7 Applogs Agent
This service is installed automatically if there is a Site24x7 server monitoring agent. Once the AppLogs agent is installed in your server, it will automatically discover all the application logs natively supported by Site24x7. Once the logs are discovered, you can choose the logs that you wish to manage. Learn more.

Note: For all these services, ensure your antivirus does not scan/block the Windows server/plugin/app agent, as this will affect the performance of the agent.

Related Help Documentation:
  1. Add a Windows server
  2. Windows agent security documentation
  3. Add Microsoft applications
  4. Add Plugins

    • Related Articles

    • How to manually install the AppLogs agent

      The AppLogs agent is used to automatically discover and upload your server and application logs to Site24x7. Site24x7's AppLogs agent works with an existing Site24x7 server monitoring agent and comes with AppLogs installed. You can also manually ...

    • What is the level of access the installed Windows server monitoring agent has towards the customer's environment

      The following list the level of access and permission the Windows server monitoring agent requires in the customer's environment: By default, the Windows agent will function only in the System account For data collection, the Windows agent uses WMI, ...

    • Start/stop the server monitoring agent

      Follow the steps below to start, stop, or restart a server monitoring agent for Windows, Linux, FreeBSD, and OS X. Windows agent: Follow either of the two methods given below to start, stop, or restart the server monitoring agent in your Windows ...

    • FAQs on server monitoring agent security

      Does Site24x7 ask for any client server password(s) to perform monitoring? No, Site24x7 does not ask for any server password(s) to perform monitoring. How does Site24x7 monitor availability of server? A status information check (heartbeat check) is ...

    • How to uninstall the Site24x7 Windows Server Monitoring Agent

      Method 1: To uninstall the Site24x7 Windows Server Monitoring Agent, click the link below: https://staticdownloads.site24x7.com/server/Site24x7WindowsAgentUninstall.zip Unzip and execute the Uninstall.bat file in the Command Prompt as an ...