Getting started with Web Transaction (Browser) add-on

Steps to perform while facing trouble getting started with the Web Transaction (Browser) recorder

Please make sure that the following requirements are met before initiating a web transaction.

Enabling the incognito mode

It's important to enable incognito mode to ensure that your transaction recordings are not affected by cookies from previous sessions or other cached data. Here's how to do it:
1. Click the puzzle  icon on the menu bar and then click the kebab menu  icon  next to Site24x7 Web Transaction (Browser).
2. In the pop-up that appears, select the Manage Extensions option.
3. On the new Extensions page, turn on the toggle button next to Allow in incognito.

Enabling the third-party cookies

Enable third-party cookies to start a web transaction. You can enable them to start the web transaction recording in the browser settings. 
Chrome - Settings > Privacy & Security > Third-party cookies > Allow third-party cookies
Firefox - Settings  > Privacy & security> Custom, select the drop-down based on your requirement.
Edge - Enable the eye  icon  

Clearing existing active sessions

Clear any active login sessions for the same base URL in other incognito windows of the same browser. Multiple open sessions can interfere with the login process and possibly cause incomplete recordings. Therefore, it's essential to clear these sessions to ensure a successful recording.

Clear browser data

If you face any issue in getting started with Web Transaction (Browser) add-on, please clear the browser cache by navigating to the below link: 
Info
chrome://settings/clearBrowserData
Once the cache is cleared, try to restart the Web Transaction (Browser) add-on.

    • Related Articles

    • Amendments to Site24x7 Monitor Names

      We've recently renamed a few of our Monitors to help keep in sync with the current IT and DevOps trends. The new monitor names are designed to correctly resonate with the IT & DevOps crowd. We've made necessary changes in the Web client, Help ...

    • Browser requirements for accessing Site24x7 web client

      Users of Site24x7 are recommended to update your current browsers to the latest version to ensure fast and uninterrupted user experience. In case there is a problem accessing the Site24x7 web client, please make sure to update to these browser ...

    • Meaning of the trouble message - "Content Length Modified"

      This alert indicates that the content length of your monitored website has changed compared to the previous check. Even minor textual changes on your website will be reflected as a trouble alert. How it works Under Threshold Configuration, if you ...

    • Steps taken by Site24x7 to prevent false alerts

      Site24x7 is committed to zero false alerts and we have numerous measures in place to make sure downtime alerts from Site24x7 are genuine. Site24x7 eliminates false alarms by applying the "False Alarm Protector". Threshold and Availability Profiles ...

    • Synthetic browser module prerequisite and troubleshooting guide for On-Premise Pollers

      Introduction This document provides a structured troubleshooting guide for resolving issues encountered during the download process of On-Premise Poller for Synthetic (Browser) Module. It covers possible statuses, check-up steps, remedies, and ...