Understanding Downtime notification and Persistent notification types
- Alert Configuration
- Notification Delay configuration
- Persistent Alerts
- Escalation Settings
Alert Configuration
A few examples of alert configuration settings and the variations in receiving notifications based on the configuration.
1) When a user configures alert settings in the following way as mentioned in the table:
Status | Time | Notification Medium |
Critical, Trouble, and Up | 9am to 5pm | Email, SMS |
Down | All hours | Email, SMS, voice call, push notifications |
The user will receive Down alerts throughout the day as email, SMS, voice call, and push notifications. All the alerts related to other status updates will be received between 9am and 5pm as email and SMS notifications.
2) When a user configures alert settings in the following way as mentioned in the table:
Status | Time | Notification Medium |
Critical, Trouble, and Up | 9am to 5pm | Email, SMS, voice call, push notifications |
Down | All hours |
The user will receive Down alerts throughout the day as email notifications. All the alerts related to other status updates will be received between 9am and 5pm through the various preferred notification modes.
3) When a user configures alert settings in the following way as mentioned in the table:
Status | Time | Notification Medium |
Trouble, Critical | 9am to 5pm | |
Down | 9am to 5pm | SMS, voice call |
The user will receive Down alerts between 9am and 5pm as SMS and voice call. Trouble and Critical alert status updates will be received as email notifications between 9am and 5pm.
4) When a user configures alert settings in the following way as mentioned in the table:
Status | Time | Notification Medium |
Trouble, Critical | Within 9am to 5pm | |
Down | Outside 9am to 5pm | SMS |
The user will receive Down alerts before 9am and after 5pm as SMS notifications. Trouble and Critical alert status updates will be received as email notifications between 9am and 5pm.
5) When a user configures alert settings in the following way as mentioned in the table:
Status | Time | Notification Medium |
Critical, Trouble | Outside 9am to 5pm | |
Down | Within 9am to 5pm | SMS |
The user will receive Down alerts between 9am and after 5pm as SMS notifications. Critical and Trouble alert status updates will be received as email notifications before 9am and after 5pm.
If no notification medium is configured for a particular status, then no alerts will be triggered for that status.
Notification Delay configuration
Status | Notification Delay | Time |
Down | Notify immediately after failure | 9am to 5pm |
Trouble | Notify after two continuous failures | Before 9am and after 5pm |
As notifying immediately after a failure is the default option, the user will receive immediate alerts for Down and Critical status updates throughout the day. Whereas for Trouble status, the user will receive notifications before 9am and after 5pm only after two continuous failures.
2) When a user configures notification delay as mentioned in the table:
Status | Notification Delay | Time |
Down | Notify after two continuous failures | 9am to 5pm |
Trouble | Notify after four continuous failures | 9am to 5pm |
The lowest delay will be taken into consideration and alert notifications will be sent after two continuous failures.
Persistent Alerts
Notify After Every | Notification Medium |
5 errors | |
10 errors | Voice call, SMS |
After every fifth error, email notifications will be sent and after every 10th error notifications will be sent as voice call and SMS. In this use case, as 10 is a multiple of 5, email notification will also be sent after the 10th error.
Escalation Settings
For example, if Escalation is configured as:
Time | User Alert Group | Notification Medium |
20 mins | Admin group | Call |
10 mins | Alert group | SMS |
The User Alert Group alert group will receive notifications via SMS in 10 minutes, and the admin group will receive notifications via voice call in 20 minutes.
Users might not receive alerts if they have opted to exclude alerts for a particular day in On-Call Schedule.
Related Articles
Modify the notification profile in bulk
You can modify an existing notification profile or add a new profile and map the same to all the monitors using the bulk action. Watch a video Log in and navigate to Admin > Inventory > Bulk Action Click Open Bulk Action This will open a new window. ...How can I control and receive the Trouble and Down notifications for my Web Transaction (Browser)?
Site24x7's web transaction (browser) monitor uses a real browser recorder to capture your user interactions and simulate the recorded actions from global locations; thus giving you a global end-user perspective of your web application's availability ...Escalate my downtime alerts to specific contacts
Configure your escalation settings to define your escalation policy. Pick an own roster to send the notifications during a breach and specify the exact time before escalation. You can escalate any downtime by updating your Notification Profile. To ...Device types supported for Network Monitoring
Currently, Site24x7 Network Monitoring supports VPN Firewall Switch Router Load Balancer WAN Wireless UPS Printer Storage Cisco Meraki Switches Cisco Meraki Wireless Devices Cisco Meraki Security Appliances Cisco Meraki Cameras You can also monitor ...Notification parameters shown in Slack/HipChat/PagerDuty/Microsoft Teams messages
Site24x7 when integrated with Slack channel/HipChat room/PagerDuty/Microsoft Teams will update users on Trouble, Down, and Up scenarios. Given below are the notification parameters in brief. For UP scenarios, Monitor Display Name (Display Name) URL ...