Submit a Ticket
Site24x7 Knowledge Base
Error : GLIBC 2.14 not found (required by ./installer)
Does configured application threshold values apply to instances as well?
Is there any Down alert in APM?
What does Trouble Alert in APM mean?
I got a trouble alert in APM. What are the action items that I should worry about?
See all 86 articles
AWS Cloud Monitoring
How to install the Linux agent on the EC2 instance?
Troubleshooting host name overwrites of Linux EC2 instance, while adding a Linux server monitoring agent
How to exclude specific AWS resources from being discovered?
Define IP address conditions in AWS IAM policies for enhanced security.
Policy and permissions required by Site24x7 to access your AWS resources.
How to provide ReadOnly access to your AWS resources via the AWS IAM console?
Basic and Advanced monitors
Site24x7's intelligent polling logic during Monitor outage
Global Parameters: List of supported Date and Time Components
What is uptime?
What is Polling in Site24x7?
See all 33 articles
Mobile Network Poller
URLs to be permitted to access through my firewall for using the Mobile Network Poller
Need for a mobile data plan to use the Mobile Network Poller
Amount of data consumed by the Mobile Network Poller
Stop the Mobile Network Poller service
Disconnection of my Android device from the network
See all 6 articles
How can my MSP end customer access the rebranded customer portal?
MSP customer portal access via a custom rebranded URL and CNAME mapping
How to map servers monitored by Site24x7 to multiple MSP customer accounts?
How to map Site24x7's On-Premise Poller to multiple MSP customer accounts?
Associating End-Customers with your MSP Customer Account.
See all 7 articles
How to find the Device Identifier (sysOID) using MIB browser?
To check the SNMP reachability using MIB browser
Troubleshooting steps if the network devices are being discovered as unknown
Associate a device template to my network monitor
Add a device template to my network monitor
See all 11 articles
Resources scanned by intranet deep discovery engine
Necessary ports to allow access to the installed On-Premise Poller in my secure network
Prerequisites for supporting Web Application (Real Browser Monitor) in On-Premise Poller
Packages required for Web Application(Real Browser) support in On-Premise Poller
Prerequisites for installing On-Premise Poller
See all 22 articles
What are the dependency modules to be installed while adding a plugin?
Possible reasons why my Linux plugin is not added to my Site24x7 account
How to debug a plugin monitor?
How many plugins can I add per server monitor?
Possible steps to be performed if your plugin is in the suspended state.
See all 26 articles
Support for Regex in Linux process monitoring
How to resolve the communication error 12007 (with Event ID 1014) occurring in the event logs?
Why do I see a sudden spike in my memory usage once I install the server monitoring agent?
Necessary domains, ports and IP addresses to be whitelisted to allow access in my firewall for the server monitoring agent
FAQ's related to SQL cluster monitoring
See all 121 articles
Subscriptions and Billing
Purchase add-ons and alert packs separately, independent of an account upgrade
The number of test locations from where my website can be monitored
To change credit card information
Upgrade to paid subscription
Recurring payments/renewals in Site24x7
See all 12 articles
Trouble logging into Site24x7 in your Chrome browser's incognito mode.
Is there a restriction on the number of API calls allowed per day?
Remove a user at the organizational level
Remove a user from the Site24x7 account
Role of a sub-user
See all 40 articles
Notification parameters shown in Slack/HipChat/PagerDuty/Microsoft Teams messages
Root Cause Analysis Report
Modify the alerting period based on your requirement and alert contact
Explain the 'SLA - Time Remaining' field in the Operations Dashboard
Publish service status via custom domain
See all 63 articles
Website and Internet Services
What is Thick Lookup and Thin Lookup in Domain Expiry Monitor?
Alerting mechanism of response time threshold violation
Default user agent used in website defacement monitor
Default User Agent used in RBM and WPA monitors
Can I exclude a particular element from the web page analyzer monitor check
See all 46 articles
Help Desk Software
by Zoho Desk