Conflicting On-Premise Pollers
Hi, we have 2 private networks (AWS) with ssh server hosts, which are both configured as IP 10.0.0.1 . There are other servers in the private networks with dedicated services. When I run the On-Premise Poller on one host, it correctly reports in Site24x7 as poller with host name ip-10-0-0-1 and IP 10.0.0.1 and all monitors work fine. If I stop this one and start the poller on the other node, the system shows the same poller as connected but the monitors show down status after a while. It seems the
Operations issue at 16 Oct 2015
Hi, This morning the site24x7 monitoring dashboard greeted us with "We'll be right back". As we have included site24x7 on information radiators across the company, this makes for a pretty bad sight. We have had plans to include site24x7 on screens for our customers to see. How can we make sure that there won't be anything but monitoring screens that we show?
No data available
I have some Windows Monitor Agents with issue reported in attachments. I tried restart services, restart server, and monitoring still not working. I have similar issue in Windows 2008 and Windows 2012 OS Versions. Someone faced similar issue before? Thanks. Alvaro.
Operations Issue at 12 Oct 2015, 21:52 PST
We faced intermittent problems starting 12 Oct 2015, 21:52 PST / Oct 13, 2015 10:22 AM IST due to a problem with our database server cluster. Data collection and polling was intermittent at this time for many customers and you may observe some points missing in the charts in the web console. The Site24x7 Web Console too was not reachable. Our engineers are working on this problem and we will update here once we have found the root cause. We sincerely apologize for the inconvenience this is causing.
Adding SSL from Network Solutions - Errors
Our main site that has certificate issue thru Network Solutions, and this reports SSL is invalid, that expiry date is 1969. One of our websites has cert issued from our Windows AD cert authority, and that reports just fine. As it is now, we can not add at all our primary site/service we wish to monitor. Simple SSL test of "www.networksolutions.com" will show the same result, as they are our issuer for certs. Looking at other random sites, appears to be just an issue with their CA and issued certs.
Reports
Hello, I have a question about generating a specified report in .xlsx format (or csv). I want a report of a number of monitors day by day. I need to see the Total Downtime,Downtime Summary from/till, Duration, availability, of a specific number of monitors. Something like in the example below. Can you tell me if this is possible ? Kind regards,
Bob - difference between Server Monitor and On Premise Poller
Hi all Can any budy define what is the main difference between Server Monitor and On Premise Poller.. Regards
How to Restrict Monitor to Use IE (Internet Explorer) Only
SUMMARY: How to force a monitor of type RBM (RealBroswer) to always use IE (internet Explorer) only when loading a web page. DETAILS: I'm a newbie to site24x7monitor (the person who handles this is currently unavailable) and so I've been thrown into fixing something that I know very little about. We have a monitor setup that consist of 2 steps. The first is to load an aspx page and fill out data in 2 fields and the next step/action is to click the only button on that page. I'm not %100 certain but
Scheduled Maintenance
Hi I have couple of questions on setting up Maintenance. #1 need to setup daily maintenance window and the configuration window just has start time and end time. what time zone does it considers? #2 We do have code deployment 2 and 4th week Thursday of the month. How do I configure this ?
API: Get SLA Report via API?
Can an SLA report be retrieved using the API? I can see where SLA settings can be retrieved and changed, but how do I get the results using the API?
Unable to discover services and process in windows server
Hi, Not able to discover services, like IIS and FTP running in Windows server. I followed steps, as per the document. However, it throws an error 'Unable to process. Contact Zoho' I am able monitor resources like, CPU and Memory utilization of the same server. Any idea? Thanks in advance Babu
API: Get number of request and page size
Hi, Using the new API and requesting the log report: log_reports/{monitor_id}?date=XXX You obtain several logs with different attributes. One of them is t he content_length attribute. Is it equivalent to the page_size value? If not, how can I obtain the page_size value? Additionally, if you use the log_reports request you can't obtain the number of request of a webpage. Is there any way to retrieve this value? Thank you very much! Diego
Need Browser Support for The monitor
Currently I was told the monitors are running on Firefox v22 - FF is currently at 37 version. Can you change my monitors to run against the latest version of Firefox. Also is there a way for me to run the monitors in Chrome/IE if needed
NumberFormatException on agent log
I see this exception in agent logs, seems like it's trying to parse a string to a number and getting an exception. java.lang.NumberFormatException: For input string: "5432,wifi-prod-vm2:5432" 5432 must be postgresql port but I don't where the agent reads that "5432,wifi-prod-vm2:5432" string. Here is the whole exception. [05 Aug 2015 13:11:00][TrackerProcessor][INFO]: SQL: SELECT version(); [05 Aug 2015 13:11:02][agentsc-1-thread-1][WARNING]: [MetricDataDispatcher] Exception java.lang.NumberFormatException:
Setting maintenance using API
Hi there Is there a way to set-up maintenance using API? Can 'suspend monitor' and 'activate monitor' be used for that purpose and will it then be reflected in the reporting? Thanks, Tommy
iOS Notifications
Hello, When I try to enable iOS notifications, I am offered to select a contact email. When I choose my account's email, I get that the contact is already associated with another device. I might have used the services on an older phone. How do I set this up on my current phone ? Thanks.
Regular Expression in Port Monitor
Hello I have set up a port monitor. the monitor executes a request and get a response in the format ":N " where N is a number indicating the length of a backlog. I want to monitor to make sure that backlog doesn't get too long. In the content match section of the port monitor I have entered the following regular expression: :[0-1][0-9]?$|:[2-9]$ which should match ":0" through ":19". Once the backlog reaches 20 it will change the status to trouble. However this does not work as intended. Instead
We should get notification/pop up if any changes has been made on any of the Location Profile
Hello, As per discussion on call with support team, they have suggested me to raise this concern on forum, hence I am posting this. My concern is that we should get the notification through email if any changes has been made on Location Profiles from any of our users or else we should get the pop up on the site 24x7 portal by getting the information that recently(for ex. Location Profile 1) has been changed on the monitors on which this location profile is configured. So that we can review those
API Sequence to login then use response as value in another message
To give some background, we have an API where one will need to login, then a token is recieved which to be used when posting for the operation. What I cannot find is if theres a way to Login, take response parse out the token and use it in the next message post. Is this possible? If so, any ideas as to how I can set this up? I have tried the Web App recorder and havn't figured it out. Please let me know. Thanks!
Poll Frequency
Is there a way to set your poll frequency. I just updated to the Business Plan which is suppose to be a 3 min poll frequency, but I am still showing a 5 min poll frequency in my monitors.
IP Access to make the test
HI, actually I´m testing this service and I would like to know which is the IP you use to make the test to my web servers so I can incluide this in the list of IP access in my security appliance, thanks. Roberto González Castrillo
User Role behavior changes
Following functionality changes has been done with respect to User Management: Access (web client) restrictions for a Sub-User can be set only at a Monitor Group Level. Earlier setting on a per Monitor Level was supported. This has been changed. Additionally, and Admin User who typically has read and write access cannot be restricted to a specific Monitor Group. This has been changed as we found it to make less meaning since the specific user could anyway access and view other global configurations
Get No.of Request from the API
Hi, Can I obtain attributes like the number of request or the total page size from a website using the API? If yes, how can I do the request? Thanks in advance!
GetRawData
Hi, I'm new using the API and I'm trying to obtain the rawData for a specified monitor. The request I'm sending is: http://site24x7.com/api/xml/getrawdata?apikey=[MY_API_KEY]&monitorname=Londolozi And the response I get is: <?xml version="1.0" encoding="UTF-8" ?> <response uri="/api/xml/getrawdata" action="Rawdata" ><result><data><monitorname>Londolozi</monitorname><dcstatus>Data Available</dcstatus><Url></Url></data></result></response> But I don't obtain the raw data itself. Am I missing something?
threshold profile
what is the exact difference between disk-utilisation and partition-disk-utilisation thresholds in the threshold page? is there also a difference between windows and linux instance monitoring?
Automated activation and suspesion
Hello, Is it possible to suspend a ping monitor and then have it automatically activate when a certain condition is met? For example, I am monitoring a WAN 1 and WAN 2 with ping monitors. WAN 2 remains unavailable until WAN 1 goes down because it is a backup. I have WAN 2 suspended for now because there is no need to monitor it since it is not even on due to WAN 1 being up. I know it is possible to manually activate WAN 2 when WAN 1 goes down, but if WAN 1 goes down and I have no way to manually
Monitor SQL performance?
Hello, On a server running a webserver application it is possible to use the APM Insight to track the webapplications performance including the SQL queries, capturing slow running queries etc. But for a server running MSSQL but no webserver, how can I monitor the database performance?
What is the difference between Web Page analyser and Website monitor
What is the difference between Web Page analyser and Website monitor. Analyser response time shows high when compared to website monitor
Authoritative NameServer
Hi, In website probe, could you explain what is the real impact of this flag ? "Use Authoritative NameServer for resolving IP Address" : YES / NO Regards,
Tiered thresholds and alerts
Is there a way to setup a tiered approach to thresholds? What I am attempting to configure is a way to check for both web site slowness and also down time. If a site is slow to respond, for example if it takes over 1500ms, alert me and set the status to yellow or degraded. If it doesn't respond to the normal URL threshold, set the status to red and send out alerts. Is this something that can be setup?
Nagios & Site24x7
Hello, Could you know a simple solution to send site24x7 alerts in Nagios ? Nagios Plugin ? Nagios probe using site24x7 API ? Others ? Regards, Nicolas RIVEAU
Regular Expression in does not work in content match
I have a website that returns these two lines User-agent: * Disallow: / I built a regex to recognize this. It looks like this User-agent:\s\*\sDisallow:\s\/ I tested it here http://regexpal.com/ And it seems to match it. I setup a content monitor with this regex string to detect this but it does not work. It reports trouble. I can find no documentation on your site about the regex feature or how it should be used. Can anyone help?
The actual site is https://or-beta.nmdp.org/robots.txt You are free
DateTime format in alerts
Hello Is it possible to configure DateTime format to be used in sent alerts? i.e I'm getting INCIDENT_TIME in format like 21 May, 2015 1:35 PM IDT. Well, it's not so convenient and it's hard to parse, so I want to configure it or have ISO format at least.
How monitor windows process?
HELLO, Can i monitor a process from windows, such as googledrivesync.exe ? Thanks
Get downtime report using API
Hi, have someone a sample to retrieve the downtime using API? I saw on help site that here is a Report Type Constants = 3 to downtime report but without samples. Thank you
Windows Agent proxy settings
I am trying to test this out with a view to purchase But I cannot get a windows client to report I have two proxy to try via, neither work - I see nothing in the proxy logs The agent log shows tEx : Site24x7 Server -> plus.site24x7.com 2015/04/28 10:14:30:868 InternetSendRequestEx : Site24x7 Server Port-> 443 2015/04/28 10:14:30:868 InternetSendRequestEx : Error in WinHttpSendRequest [plus.site24x7.com] -> 12007 2015/04/28 10:14:30:868 HttpGetLastError: The server name could not be resolved. All
Get current status
Hi, How can I get the current status of a monitor using the new REST API? I couldn't find any information about that but I can see it in the "old" API: https://help.site24x7.com/api/Current-Uptime-Status-and-response-time.html What is the equivalent of this call in the new API 2.0? Thanks, Hristo
Better understanding of Actions
Hi, I'm trying to figure out when actions trigger. I have a monitor with polling from 5 geographic locations, and the notification and thresholds says the 3 locations are required to mark it down. I still sometimes get the action firing when less then 3 locations report it down, and it only sometimes triggers back up even when all locations report OK. In all of these instances I'm not receiving any Email alerts for the item being down (as I shouldn't, only 1 geographic location reports a problem).
FTP RTT Monitor issues
I'm trying to create an FTP RTT monitor - just wanted it to test uploading and downloading in the root folder. but the form won't let me proceed without putting something in the destination folder: I tried just a "/" and I tried "/root" - but they both failed when the monitor ran with error: Destination folder "/root" does not exits to upload. Which kind of makes sense. Any suggestions on how to get this monitor to work to upload just to the ftp root?
Maintenance & Availability SLA
Am I correct that scheduled maintenance does not affect availability or SLA %? Is there any way to change that behavior so that scheduled maintenance is included in the availability & SLA? I have SLA requirements that both include and exclude scheduled maintenance and I need to provide reports on both.
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