FTP RTT Monitor issues
I created this ftp monitor with and its erroring with Root Cause Analysis: File "FTP_health_checkftp-10KB.txt" does not exits to download. Which is strange because its joined the foldername and filename without a '/' in the middle. It's definitely authenticating because when I delete that txt file, site24x7 recreates it Also I have another Sftp with the same folder settings and it works perfectly So I'm not sure whats up here. Any help is greatly appreciated. Thanks.
How to add custom logo on status page?
I am using option of hosted status page by site24x7. But it shows logo of site24x7. I am not able to find option to show my own brand logo and configure hyper link of logo? please advise.
Maintain APM history after agent move
I recently had to replace a server that had the APM agent running. I've installed the agent on the new server, but I have now lost all the history associated with the previous agent. How do you maintain this from server to server?
Monitor Status on Performance Threshold breach
Option to configure "Down" severity for performance threshold breach has been dropped. Performance threshold breaches will be reported as Trouble Status only. Kindly share your feedback regarding this.
Memory usage on FreeBSD
Hey there, we just configured the server monitoring on our FreeBSD server. But the agent reports there is a memory usage of always above 85%. We have 8 GB of RAM / memory installed on the server. Right now we are using Zabbix also on the server. Zabbix shows us a usage of roughly < 50% of the memory. Why is there such a big difference? Why is Site24x7 reporting such a high usage? The command "top" on our server shows us right now the data like this "Mem: 1098M Active, 4204M Inact, 2189M Wired, 4376K
[Infographic] 2016 - Propelling to new heights.
2016 had it all. From a series of new feature releases supporting monitoring of FreeBSD, OS X servers and Microsoft apps like BizTalk, SharePoint, Active Directory, and Failover Cluster to releasing APM Insight PHP app monitoring capabilities and numerous enhancements to the Java and .NET agents, it was the year of launches. We've put together an infographic listing out all features that released in 2016 that redefined the way you monitor your tech resources. View infographic. Thanks for all the
Line Break in email template
I'd like to be able to include a line break in my email template. This would enable me to provide customized, and readable, instructions to the help desk technicians. Currently I have a template that looks like this; Search function has generated an alert. This could mean service whoozit is not working on the web host. Please check Customer Name's quick notes for response and troubleshooting information at https://documentation.com/vendor Who: $MONITORNAME What: $MONITORTYPE Downtime duration: $DOWNTIME
Can not at a Website Monitor on free Plan
Hello i can not add a Website Monitor on free Plan well i cant not set the Monitoring locations to california. System Generated set it always to Dallars.
Error while recording - Real Browser
Hi all, Im getting "Test playback failed - Script Syntax Error" almost everytim I try to add a new monitor. I added 2 without problema but now I cant. Any tips? Im missing something?
Finding my needle in a haystack
Hi, We have a fairly busy setup - 811 individual monitors in maybe 50+ monitoring groups. A few weeks ago, we installed the agent on four servers. We failed to put them in the correct monitoring group, and now I can't find them! Or rather, it could be any of a horde of monitors, all with very similar hostnames. Is there a way to easily search for a monitor based on an AWS tag, it's host name? Is there anything on the server itself in the /opt/site24x7/monagent/conf that would tell me where in the
Has anybody in the community built their own plugin yet?
I'm new to the Site24x7 community. I have recently started to get our all of our infrastructure configured to be monitored by Site24x7. Some of the things I need to be monitored for our environment will require that I create some custom plugins. I have no technical issues with this from a development perspective -- I will be deploying on Windows OS using the DLL method. What I see from the limited exposure I have had with Site24x7's plugin framework is that it seems to be somewhat lacking. Would
Receive Alerts based on incident
Can i configure to receive alerts to different groups for different events for the same Serer Monitor Ex: 1. When Server Down: receive an alert to acb@temp.com 2. When Process Down: receive an alert to acb1@temp.com
Restart FTP service
Hello Forum, I'm monitoring an FTP server on a windows server. I'm using the Site24x7 FTP RTT monitor. I do not have a web server running on this box, however I would like to restart the FTP service when a threshold is met. Is there a way to do this via an execute action? Many thanks for any advice you can give. Regards Peter
Missing monitors within Status Page
I've created a new Status Page and selected several monitors. However when I view the status page only some of the monitors are displayed. I've tried removing/adding the monitors and also recreating the monitors, however they still don't show up in the Status Page. Can you please offer some advice? Thanks
Zombie Processes - CentOS
About 5 seconds after startup, the Site24x7 agent creates 40+ zombie processes, and then the system takes care of them eventually. This happens sporadically, and seems to correlate to when polls run, and happens until the agent is shut down. This is causing issues with process warning alerts, as the alerts happen repeatedly. Please take a look and let us know if there is a bugfix.
Importing multiple checks
Read the multiple import page and had a couple questions... 1.) Do we have to list all the options in the header or just the ones we need? 2.) Can we have multiple headers if we have checks that will not use all fields? As a sub of Q2 ... Can we have empty entries for fields we do not use if we have all the header options listed? For example: website-test, http://www.zoho.com, 15, 10, Europe Location, Url MonGroup, P, F, , , , true, , , user agent, 2, "Maintenance, Troubleshooting", 0, "Down, Hacked",
Safari: Reload the page
Hi, It's impossible for me to log in at site24x7 from Safari (OS/X). Only if I clear the cookies and cache I can do one unique login and then always the same error: Please reload the page and try again. It's annoying to switch to Chrome for only this site. Best
Guidance on API Usage
I was hoping the community could point me in the correct direction. I tried to go over as much of the API documentation as I could to answer my own question before I posted this question in the forum. Maybe I'm missing something completely. At this point assume what I'm working against is a Server monitor..... Here's what I'm trying to do. I want to be able to get the last polled performance data for CPU Used Percentage, Memory Used Percentage (I can calculate the percentage if not available in percentage
Check frequency does not equal log frequency
We have a website monitor set to a check frequency of 5 minutes. But in the log report, the entries are 15 minutes apart. It looks like Site24x7 is checking the site every 15 minutes instead of every 5 minutes, as we frequently get alerted by our customers that the site is down, instead of by Site24x7. Any ideas why this would be?
Disable Trouble Alerts for Network/Application Teams?
Sole IT Admin in my shop. Quite new to 24x7 (And loving it!) I have about 4 monitors that also send alerts to Application Team users. (Business operations/dev- they need to know when a website/server is DOWN). However, because I have them enabled for alerts, they also receive alerts for everything. (Diskspace, CPU, RAM, etc). This creates a lot of false positives for them, and they will start ignoring these alerts. They have no need to see these, and they've already requested they be removed from
Consider upgrading to a higher pack for subuser addition
Hello, I'm trying to add a new user, but I get the following message: "Consider upgrading to a higher pack for subuser addition.". I tried deleting a user but still not letting me create new ones. That I have to do? Thank you
parsing data from the API using jq
I want to create 80 canned reports, one for each monitoring group. I don't want to do this by hand, that's what shell and the API is for. This works ok: # curl https://www.site24x7.com/api/monitor_groups -H "Accept: application/json; version=2.0" -H "Authorization: Zoho-authtoken $token" | jq '.[] ' But after that .. # curl https://www.site24x7.com/api/monitor_groups -H "Accept: application/json; version=2.0" -H "Authorization: Zoho-authtoken $token" | jq '.group_id' null I'm reading the jq manual
Is it possible to capture dynamic process and service performance data?
I was wondering if it's possible to setup a server monitor so that it will capture performance data about all running processes and services dynamically? I know I can manually add services and processes that I want to alert against. What I want to be able to do is see what process or service is historically causing a high CPU usage percentage even if the service/process happens to be one that is NOT already added to the monitored services list.
Windows Agent Seems to un-register it self
I have a few windows servers that seem to have an issue with the agent. It appears (from looking at the logs, included below) that maybe an update failed? The result is that the software is still installed but the agent service it self is gone. I can see it down in the task bar but it is not running and there is no way to start it as the service has been removed. STARTING ReadRegSZ.........Registry Key is IsAgentUpgradeInProgress :: RET VAL0 ReadRegSZ.........Registry Key is ServerProtocol :: RET
Alert Escalations
When adding a notification profile to a monitor, do the selected user groups get notified first, and then if the issue persists past the configured period it gets escalated to the specified group? I am not clear if a notification profile overrides the user alerts groups selected?
Question about resource checks
I'm trying to setup a resource check on some of our server monitors. What I want to do in particular is check that a file exists (alert if it doesn't exist) -- this file would be c:\inetput\wwwroot\loadbalancer.html. I would like also like to check the contents of the file for "OK" (alert if OK is not in file). I have tried a Content Check and that check doesn't see to be affected if the actual file doesn't exist. For example, I renamed the file on the server and the check continues to be displayed
Web Client Auto Refresh
Hi, I notice that Monitors, Status Page and Operations Dashboard pages do not auto refresh. Is this expected behavior? I am running the client in the latest Chrome browser. Regards, Ole Petter
Notify users via messaging API
Hi, We are using a messaging API for alerting from our in-house systems, and would like to use this for Site24x7 notifications as well if possible. We send the API the following XML: <soapenv:Envelope xmlns:soapenv=\\"http://schemas.xmlsoap.org/soap/envelope/\\" xmlns:api=\\"http://api.messagenet.com.au/\\"> <soapenv:Header/> <soapenv:Body> <api:LodgeSMSMessage> <api:Username>##########</api:Username> <api:Pwd>##########</api:Pwd> <api:PhoneNumber>${recipient}</api:PhoneNumber> <api:PhoneMessage>${message}</api:PhoneMessage>
password invalid with my own domain name email
hi there!! Im trying to create new email account from my owndomain name and obsolly i just made it! but every single email account what i created the password is not working! could somobody you pleasee give a hand with this?
Custom WMI Monitors
Hi All! How can i create a custom WMI monitor (site 24x7 plugin right?) to monitor one of the several WMI options that a Windows Server has?, can you give me an example for the average disk queue length of a hard diks? https://www.site24x7.com/help/admin/adding-a-monitor/plugins/custom-plugins.html I just cant make it work. Thanks!
Question about "Auto upgrade agent when new version available"
I have "Auto upgrade agent when new version available" in the admin settings set to Yes. Can someone explain what that actually does? What action is required by me as the admin when a new windows server agent is released?
Threshold and availablity settings hierarchy
I'm in the middle of trying out Site24X7 with a trial account and I had a question about how the Threshold and Availability settings work. Specifically, I'm wondering if there's any hierarchy to which ones take precedence. For example, I have a server monitor ("Server Monitor") that is configured to use a Threshold and Available profile called "Web Server". That threshold profile has "Notify when process is down" set to Down. Now, I can go to that particular server monitor and setup a Windows service
False alerts
In the past week we have been receiving false alerts intermittently on two different locations for our linux servers We had to disable the alerts The message we get is: Agent service node_x could not establish communication with the Server. Please check if there is a problem with the Network Communication. This could also happen if the Agent Service or the host itself is down. Is this a bug as when you check the server and services there are up and running for months It cant be a network issue either
API for bulk monitoring
HI , I am looking for API to import bulk monitoring .or can I use the same create monitor API for bulk monitoring .Basically I want to create multiple monitoring at the same time.
Extract response body and use it in following requests
Hello, What I am trying to achieve is retrieving the response body and use a variable to store this token. The goal is to use this token in the following request header for authorization. My response is not XML nor JSON but Mime Type: application/octet-stream. Is it possible to use an extractor or should I find an other way to do it? Best Regards,
status available for uptime in site24x7
Is there any possibility that I can see uptime of a particular website for a period of time.
Monitor asynchronous SOAP web services
I've seen what is documented for the SOAP monitoring service that you offer but I don't see anything documented about asynchronous SOAP web services. The scenario is more complicated than a synchronous webservice requiring another endpoint to be available on site24x7's end which can be monitored for a technical acknowledgment type of request to come back from my site. Are you able to do something like this with your SOAP monitor?
Translation glitch for nl-NL in Site24x7 UI
Hi, I spotted a small but annoying translation glitch in the UI of Site24x7. For our locale, (Dutch - nl-NL) the 'yes-no' sliders are incorrectly translated so they now read 'yes-number'. See attached screenshot from the 'monitors-form' page. Current translation (wrong!): Ja - Aant Corrected translation: Ja - Nee Hope you can fix this, Thanks, Otto.
Portal Integration - Status Pages Layout
Hello, What ever happened to the Status page layouts? We use to have an option to select formatting. Please see attached image. We still have previous reports showing it, but cannot create new reports with it as is no longer an option.
notify specifc users on specific monitor groups
How do you set specific notifications to specific sets of users for specific monitors or monitor groups? I have a couple diff monitor groups and I need to only alert specific sub-sets of users on each group.
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