Windows Server Monitoring
Troubleshooting instructions for Windows server monitor being reported down after Windows BSOD (CrowdStrike)
Issue The server monitor is down on the devices affected by the recent Windows-CrowdStrike BSOD issue. Cause After the BSOD, the affected devices are unable to start the Site24x7 Windows Agent service. When the customer tries to start the agent, it ...
Executables and scripts to allow for Windows server monitoring
One of the reasons you could not enable Site24x7 server monitoring could be your organization's group policy denying access to the executables, scripts, and batch files associated with Site24x7 server monitoring. Mark the following executables, ...
How to set the maximum CPU and memory usage by Site24x7 Windows server monitoring agent after installation?
Follow the instructions below to set the maximum CPU and disk memory used by Site24x7 Windows server monitoring agent. Open the command Run terminal, enter regedit, and click OK. Navigate to HKEY_LOCAL_MACHINE > SOFTWARE > WOW6432Node > ManageEngine ...
How do we verify the Site24x7 Windows Server Monitoring Agent script?
All the scripts and executables in the Site24x7 Windows Server Monitoring Agent are digitally signed. To verify the digital signature, we compare the certificate name and the serial number of the digital signature associated with the script with our ...
How to uninstall the Site24x7 Windows Server Monitoring Agent
Method 1: To uninstall the Site24x7 Windows Server Monitoring Agent, click the link below: https://staticdownloads.site24x7.com/server/Site24x7WindowsAgentUninstall.zip Unzip and execute the Uninstall.bat file in the Command Prompt as an ...
How do you enable or disable Management Actions in your Windows server?
Management Actions can be used to start or stop VM configurations in a Hyper-V server, services in a Windows server, or sites and application pools in an IIS server. These actions can't be performed if Management Actions is disabled in the server ...
Why is Site24x7 Windows agent blocking updates to my AntiVirus product?
When you are monitoring services using Site24x7 Windows Server Monitoring, the monitoring agent will register the service for an instant notification for that service status change, which may get locked during the update and sometimes this can cause ...
Change the Site24x7 Windows server monitoring agent from SYSTEM user to another domain user
You can change the service logon to your own account, provided that account has elevated privilege (since we perform few registry write operations). Follow the steps below to change the service logon: Log in to the computer with administrative ...
How to check if TLS 1.2 is enabled?
If the registry key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2\Client\DisabledByDefault is present, the value should be 0. If the registry key ...
How is the total memory utilization calculated for a Windows server monitor?
Memory utilization for Windows is calculated using WMI queries. The Total, Free, and Used Memory is calculated using Select FreePhysicalMemory,TotalVisibleMemorySize from Win32_OperatingSystem WMI query. The Swap Memory value is calculated using ...
Is there a work-around for enabling client-server data communication, if TLS 1.2 version is not available?
Yes, in case you have older versions of TLS installed, please follow the steps below to ensure uninterrupted data collection. This is applicable only for Windows server 2003 and 2008. Download the given files, based on your OS architecture: 32-bit: ...
What is the file 'S247WinCommunincationExt.exe' that is found in the Windows agent installation folder?
Site24x7 server monitoring uses TLS version 1.2 for client-server data communication. If your server does not support TLS version 1.2 by default, then a Python-based file, S247WinCommunincationExt.exe, is downloaded automatically with which the ...
Troubleshooting steps when https://plus.site24x7.com is accessible in Internet Explorer, but agent is shown as DOWN in the tray icon
Go to the Internet Explorer browser > Settings (gear icon) > Connections > LAN Settings. Check if: Automatically detect settings is checked. If yes, check with your network administration to provide the necessary permissions to the Site24x7 Windows ...
Steps to fix certificate errors while accessing https://plus.site24x7.com in Internet Explorer (IE)
Open IE as a user with administrative privileges. Ignore the certificate warnings and go to the server computer using the computer name. Click on the Certificate Error text at the top of the screen and select View Certificates. In the Certificate ...
Why is my Windows server monitor in DOWN status, even after enabling TLS version 1.2
If the OS version is Windows 2008 R2 & above, check if: https://fancyssl.hboeck.de/ is accessible in IE from that server. The machine is rebooted after applying the TLS 1.2 Microsoft update. All the steps (particularly steps 5 & 6) mentioned in this ...
Troubleshooting steps when CPU, memory, or disk usage shows no data in the Site24x7 web client
If all you see is a dash under the CPU utilization, memory utilization, or disk utilization graphs in the Site24x7 web client, it could be an issue with the WMI query.* To troubleshoot: Open the Run terminal and execute the command wbemtest. Click ...
How to define the Group Policy Management when bulk adding Windows servers via Active Directory?
Go to Start > Administrative Tools > Group Policy Management Right click on your domain and select Create a GPO in this domain, and Link it here in the console tree. Provide a name for New GPO. Right click on the new GPO and select Edit. This will ...
TLS version 1.2 update in Windows Server 2008 R2, 2012, and Windows 7
Please follow the steps below: Ensure Service Pack 1 is installed in your Windows 7 and 2008 R2 servers. Make sure the Microsoft update catalog kb3140245 is installed. Follow the steps as given in this article Restart the server For the TLSv1.2 to ...
Troubleshooting tips for Quota violation and WMI error while running WMI queries and scripts
While running a script or WMI query, you may get the error message "Quota violation". This can be because the WMI provider service may have reached its quota limit. Troubleshoot by following the below steps: Go to Start > Run > type wbemtest.exe ...
Why are some of the options in my Tray Icon disabled?
Once the Windows agent is successfully installed, you can start, stop, restart the agent, bulk install, check connectivity and perform lot more actions using the Tray Icon. However, in some cases, the start, stop, restart, bulk install, and proxy ...
What metrics do I get per Windows server monitor?
For a single Windows server monitor, you will be able to monitor the following metrics to ensure its continued performance: CPU utilization - Overall CPU usage, CPU usage by cores, interrupts and context switches Processor queue length System idle ...
How to resolve the communication error 12007 (with Event ID 1014) occurring in the event logs?
Let us consider the below use case to resolve the communication error: Problem Statement: Error 12007 (Unable to resolve the server name) thrown by the agent due to DNS client error, displaying the Event ID 1014 in the event logs. Problem Analysis: ...
How to check the connectivity to Site24x7 servers from my Windows machine?
There are two ways to check if you are connected to the Site24x7 data center: Method 1: via the Tray icon Once the Windows monitoring agent is installed, a tray icon appears in the quick launch bar. The tray icon is also listed in Start > All ...
Why do I need to provide my active directory credentials for bulk installation of the Windows agent?
While performing bulk installation of the Windows agent, active directory (AD) credentials are required for successful installation. This is because the bulk installation will be performed remotely by the agent. The AD account should have ...
Troubleshooting steps if no data is seen/available for a Windows server monitor
As we use WMI queries to fetch data for a Windows server monitor, please check if the related counters are working properly. Please follow the steps below: Open the server machine in which the issue is occurring. Check if the WMI repository is ...
What TLS versions are supported by the Windows agent?
We have terminated the support for earlier TLS versions (TLS 1.0 and TLS 1.1) and have completely migrated to TLS version 1.2. For the Windows Server Monitoring agent, TLS 1.2 is disabled by default for Windows 2008. To enable it, please try this ...
Adding Windows monitor again after deleting it from the Site24x7 client
For troubleshooting steps, please refer this article.
How to disable the Tray icon?
Once the Windows agent is installed, a Tray icon appears in the Quick Launch bar. To disable the Tray icon, follow the steps below: Go to Start > All Programs > Site24x7 Windows monitor > Double click Tray Icon (or) the user can also go to the ...
How to add my Windows monitor again if deleted from the Site24x7 client?
Use Case: A user deletes a Windows server monitor from the Site24x7 web client and wants to add it back. This will be difficult because the server monitoring agent uses an unique agent key (MonitoringAgentKey) to interact with Site24x7. Once the ...
Possible reasons for automatic restart of the Windows server monitoring agent
Site24x7 Agent Helper is a watcher service to monitor the performance of the Site24x7 Windows agent services to ensure that it does not affect the server performance. The Site24x7 Agent Helper will restart the Windows agent on the occurrence of even ...
Timeout error or unable to start a service on a Windows server
While starting a computer running Windows server, if a service does not start or shows one of the following error messages, The service did not respond to the start or control request in a timely fashion (Error: 1053/Event ID: 7000) Timeout (30000 ...
What is the level of access the installed Windows server monitoring agent has towards the customer's environment
The following list the level of access and permission the Windows server monitoring agent requires in the customer's environment: By default, the Windows agent will function only in the System account For data collection, the Windows agent uses WMI, ...
How do I point Site24x7 Windows server monitoring agent through a specific IP address?
Let us assume a Windows server has multiple IP addresses and requires Site24x7 to push/receive communication through a specific IP address (of interface) only. Then, using route commands, the user can configure that specific interface to communicate ...
How to set up monitoring for a cloned Windows server with the same host name or UUID?
One of the many reasons for a server monitor not showing up on the Site24x7 dashboard even after successful installation of the agent is due to having the same host name for multiple servers. This calls for a way to distinguish the cloned servers ...
Troubleshooting steps if bulk install during installation of Windows agent fails
You can now bulk install during the installation of the Windows agent itself. In case the bulk installation fails, it might be due to one of the following reasons: Error Message/Issue Troubleshooting Tip Network Connectivity Failure Make sure all the ...
Troubleshooting steps for agent upgrade failure in Windows server
Agent upgrade for servers takes place automatically or via the manual method. You can set your preferences for upgrading your agent when a new version is available. Get to know the agent upgrade process of a Windows agent. When a new version is ...
Troubleshooting steps if the Windows server monitoring agent is using high amount of CPU/memory
High memory/CPU usage by the Windows server monitoring agent might be caused by an Antivirus scanning the agent files. Please check if there is an Antivirus on your server. If yes, exclude our server monitoring agent directory from the Antivirus ...
Troubleshooting step when installation of Windows server monitoring agent is blocked/failed in Windows 2003
For security reasons, we currently use SHA2 certification in the agent's msi. Since Windows 2003 does not support this, the user needs to install the related service pack. Also, since we have updated our Site24x7 servers to higher cipher suite (AES), ...
Services that are installed by the Windows server monitoring agent
Based on the applications available in your environment, the Site24x7 Windows server agent will have all/some of the below services: 1. Site24x7 Windows Agent This is the main service that monitors the server availability and performance and posts ...
Troubleshooting steps when the MSI agent is blocked during installation
Bulk addition of monitors can be done using Active Directory (AD). Click here to know how to add a Windows monitor using AD. The AD group policy helps to manage their users, computers and groups easily and quickly. In cases when the agent is pushed ...
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